David Pollard is the Co-founder, Principal, and Creative Director of LivCo, a design and building company offering residential remodeling and additions. Since its founding, LivCo has completed over 250 renovations and custom home projects and has won numerous awards, including 20 Chicago Remodeling Excellence awards. David is a licensed architect in Illinois and North Carolina, NCARB Certified, and a LEED Accredited Professional. He has worked for several leading design firms in Chicago, including Optima and Goettsch Partners, and was the director of design for a residential developer.
Here’s a glimpse of what you’ll learn:
- [2:35] The inception of LivCo and its rapid growth over 12 years
- [7:13] How implementing processes led to a 5x increase in LivCo’s revenue
- [12:02] LivCo’s most beneficial technology process integrations
- [14:29] David Pollard talks about how processes benefit teams and clients
- [17:44] Strategies for maintaining and updating processes
- [19:06] Best practices for process accountability
In this episode:
No matter your industry, systems and processes are the basis for every operational decision. Even in our personal lives, we unconsciously implement processes for time management and decision-making. How can you develop structured systems and ensure they align with your business?
In architectural design, processes are instrumental in everything from designing blueprints and executing construction plans to meeting deadlines and onboarding clients. After implementing strategic systems in his remodeling business, David Pollard observed increased team performance, client satisfaction, and revenue. Since growing his revenue by 5x, he recommends beginning with basic processes like automations and technology integrations before developing team structures with leaders who can hold team members accountable to process adherence.
Join Adi Klevit in the latest Systems Simplified episode as she welcomes David Pollard, the Co-founder, Principal, and Creative Director of LivCo, to talk about how he scaled his architectural design business using processes. David shares how to implement processes for visual project tracking, meeting agendas, and client onboarding, leading to reduced stress and saved time.
Resources mentioned in this episode:
- Adi Klevit on LinkedIn
- Business Success Consulting Group
- David Pollard on LinkedIn
- LivCo
- “Optimizing Business Systems for Profitability and Freedom With Victoria Downing” on Systems Simplified
Quotable Moments:
- “A structured process is key to eliminating inefficiencies and creating successful collaborations.”
- “Processes allow you to scale and handle more projects efficiently without chaos.”
- “A process-driven approach enhances the client experience and sets you apart in the industry.”
- “Reviewing and updating processes is as important as creating them for sustained business growth.”
- “A solid process not only aids in business growth but also enables personal peace of mind and free-thinking.”
Action Steps:
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Implement an automated client onboarding system: This helps businesses efficiently manage new client interactions and streamline communications.
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Develop clear and consistent processes for project management: This provides a blueprint for staff, reducing confusion and improving project delivery.
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Regularly review and update business processes: This ensures processes stay relevant, improve over time, and address new challenges.
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Foster a culture of accountability and process orientation: This encourages staff to take the initiative to follow and improve existing procedures.
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Utilize visual project tracking aids for improving overview and control: Visual tools help to identify project status and areas needing attention quickly.
Sponsor for this episode:
This episode is brought to you by Business Success Consulting Group.
At Business Success Consulting Group, we create custom processes and tailor-made management systems so businesses can thrive.
Businesses simply can’t survive without workable systems and well-documented processes. That’s why our team of experienced professionals takes care of it for you.
We provide business owners, entrepreneurs, and key executives with strategic implementation, process improvement and documentation, and long-lasting systems necessary to support business expansion.
So, what are you waiting for? Do yourself a favor, and cut the chaos out of your business.
Visit bizsuccesscg.com today or email info@bizsuccesscg.com to schedule a free consultation.
