Success Stories

The incredible BSCG team facilitated the development and documentation of our processes and procedures for both LoveOne and The Father’s Heart. BSCG were not only super helpful, supportive and knowledgeable, but their communication has been succinct and consistent. Additionally, they have maintained our projects and navigated working with staff from two organizations as well as many of our wonderful volunteers.

BSCG has been such a blessing – they have even sent emails reminding us to finish certain to do‘s, and when you have the workload of an executive director, those little things can make all the difference. I can’t say enough positive things about BSCG, they’ve been such a treat!

As the firm grew from having one office in one location five years ago to having offices in eight locations across seven states, we saw the need to have a centralized space for all of our procedures where our team could go and find answers. Through BSCG’s help, we were able to document our processes and procedures and have a uniform voice for everyone to follow. Without their assistance, we wouldn’t have accomplished what we did.

Thanks to the expert guidance of the team at BSCG, we can now onboard new employees fast and effectively, and with no headaches! For example, we recently took a brand new assistant and within a week had them onboarded and productive. It has simply and dramatically improved how we train staff! And, there’s just some sort of peace that comes with having your company systems so well documented and outlined by outside professionals such as Business Success Consulting Group!

From a risk mitigation standpoint, it was perfect! With a key employee on leave, another staff member was able to easily step in and take over by referring to and following the written manual created by BSCG. She was very successful in doing so and there were literally no interruptions to our production.

I decided to create processes and procedures because I felt my company was too much in my head. With the help of BSCG, we created detailed processes for each position in the company, which not only helps our current staff perform their duties efficiently and professionally but provides us with the wherewithal to easily onboard any new staff to our team. I’m smiling now because I am so excited to have and use all of these detailed and well-documented processes and procedures. I can barely contain myself seeing things so organized. It’s incredible!

It was so positively impactful bringing Business Success Consulting Group on board to help us create such a masterful and easy-to-use resource binder containing our most successful company processes and procedures. These detailed and practical step-by-step how-tos are easily followed and help guarantee our current and future employees’ success at their jobs, which is a huge relief for me as a business owner!

Enlisting Business Success Consulting Group (BSCG) to help create and accurately document my company’s processes and procedures has freed me from having to train one-on-one all the time. This has finally given me the freedom to do other important things that I never had the time to do before and has given me peace of mind that things will be done by my staff correctly and to excellent results.

I’ve had the pleasure of working with the team at Business Success Consulting Group, and I have to say, their work is outstanding. BSCG’s ability to document and streamline business processes is unparalleled. We recently collaborated on a project where the BSCG team extracted the existing sales process from the client and reworked it into a simplified, sequential system that anyone on the team could easily follow.

What really stood out to me was the clarity and usability of the documentation they produced. Unlike many cumbersome and overly complex process manuals I’ve seen in the past, BSCG’s work was incredibly well-thought-out and easy to understand. It was clear that every step was designed with the end user in mind, making it simple for the sales team to implement and maintain.

BSCG’s expertise in making complex processes accessible and actionable is a game-changer for any business looking to scale efficiently. I highly recommend them to any organization that needs to get their processes in order and ensure their teams are set up for success.

Having documented processes and procedures with the help of Business Success Consulting Group has helped free me from having to wear all the hats in my company. The procedures have been written up so well that anyone can just go step-by-step and complete their daily tasks that need to be done and without me having to be there. It’s so rewarding for me to look at this professional binder of documented processes and procedures and know that this is what we do and how we achieve our success.

The BSCG team has a brilliant mind when it comes to creating and documenting business processes and procedures. They brought vital things to our attention that we couldn’t see and held us accountable – and we needed that!

BSCG helped us create a well-laid-out process roadmap for several of our departments, which has paid significant dividends in terms of training and process improvement. Having our processes and procedures documented and accessible to all reduced the training time of new employees down by 75%. It also allowed us to identify areas of inefficiencies and improve our processes. If you really want to know how your organization is operating, cut waste, increase efficiency and make the onboarding process much easier for new employees, then working with BSCG is a must. (PS, you can’t or won’t do this work on your own… let them help you).

The team at BSCG are a lifesaver! They documented and organized all of our front office procedures. Our office manager recently had a baby and is on maternity leave. Having all the processes documented has been incredibly helpful while she’s away. Each process is thoroughly documented step by step and easy to follow. They even included videos so we can watch and re-watch them as needed. This is much more efficient than having to train someone on all the different front office procedures. I highly recommend getting this done BEFORE you need it!! This is something every business needs! Thank you so much, BSCG! You are all true professionals and business geniuses!! My mind is at ease knowing that everything is being done correctly and with consistency.

Documenting our processes was something we wanted to do and believed in its value but just could not get it done. The task of writing them all down was daunting. Enter BSCG. Their process for getting the needed information out of our team was so easy and when we saw the results almost magical. We spent a year paying for a process documentation platform before we committed to working with BSCG. Our work yielded an employee manual we didn’t use and some disappointing to-do’s. 45 days with BSCG we had fully documented our sales process from lead to contract close. A few months in we were done with operations. Now we refine and edit which is so much easier to tackle. Could not recommend the team at BSCG strongly enough. Truly an ideal experience.

BSCG helped us document our processes and procedures across all departments of our company. They helped us identify the procedures that needed to be written and provided valuable advice, guidance and accountability throughout the documentation process and implementation. We appreciate their knowledge, responsiveness and follow-through and highly recommend working with them. We now have well-documented processes and procedures which is vital for our growth and expansion! Thank you, BSCG.

We worked with BSCG to document our team’s processes and procedures. This was a daunting task, and BSCG was instrumental in our success. They are experts in their field and really helped us craft processes that were thorough and accurate, gaining us efficiencies. They also helped guide our team through this process, so that they understood the vital importance of this work to allow us to scale and grow. We would not hesitate to work with them again.

BSCG did an incredible job helping me to distill the complexity of our business into clear processes and procedures. Even more impressive than this was their ability to make our new checklists easy for all team members to use. We have attempted to use checklists in the past but have discovered that checklists, policies, and procedures are only useful if they are easy to access and use. BSCG was able to help us accomplish this wonderfully. Their expertise with business workflows was very much appreciated. They come with my highest recommendation.

We thoroughly enjoyed working with BSCG, they are very detail-oriented and driven to provide outstanding service and communication. That, along with their knowledge and experience make them tremendously valuable to any company that would work with them. Thank you, BSCG, for everything you have helped us with. We look forward to working with you more in the future.

BSCG did an excellent job of directing us back to the essentials, the mission and core values of our agency. From this foundation of our identity as a company and our desired company culture, they guided us towards documenting processes fully and gave us strategic guidance for the implementation of better systems. Within the coaching relationship, they mentored our team to ensure that everything we do is in alignment with our culture, values, and mission. We were able to fill in some gaps in our processes and further refine our systems. with BSCG’s assistance, we feel ready to take the business to the next level now that all pieces are in place. Their advice is insightful and the roadmap they presented for us to follow has been an invaluable tool for us as business owners and as a management team.

BSCG has a special way of looking at your business and being able to hone in on exactly what you need to do in a very efficient and effective manner. We have been working with Business Success Consulting Group for over a year and we have made amazing strides in getting systems and procedures in place. They have helped us manage our extremely fast growth and been instrumental in strategizing with us to make sure that growth does not overwhelm us and the staff. I highly recommend Business Success Consulting Group if you are looking for coaching, systems, financial/budgeting help, or strategy for growth. Exceptional service and delivers above and beyond!

I have recommended BSCG to many of my clients to help them improve and document their processes. BSCG has done a fantastic job with each and every one of them. BSCG has the ability to identify and understand processes unlike any other process consultant I have worked with and they also follow through to ensure that those processes are implemented and used. So if you are looking to have well-defined processes that are clearly documented and easy to follow by all, I would recommend you talk to BSCG.

We are so grateful for BSCG and all they did to help us create and update processes and procedures for our company. We tackled quite a lot in just a few weeks of working with them. We also came away with important nuggets that have us now writing better processes by outlining clearer expectations. At the time we worked with BSCG, we were also implementing a new project management software. I see now how much our success in implementing that new software was connected to our planning and prep work with BSCG. Our team now has very clear processes to follow and things are running so much smoother now. Thanks, BSCG, for being patient and diligent in our work together. You made a significant impact on our business!

I have worked with Business Success Consulting Group on a mutual client. It became very quickly evident that this business is highly organized and efficient in all their processes and procedures. This makes them a fantastic choice to help business owners that want to be more organized and efficient so that they can improve and grow their businesses. Very highly recommended!

BSCG is professional and very easy to work with. They will guide you as you begin to expand your business and scale. They will give you the tools to continue to see improvement well into the future. They helped me document my policies and procedures. This helped train and onboard new staff and empower me to scale!

I hired BSCG almost immediately upon becoming a business owner. It was the best decision I could have made. They were instrumental in helping me create a strong foundation for success for my business. They helped create processes and systems, establish accounting practices and develop marketing strategies. Not only are they a coach, they are a cheerleader who will help you reach whatever level of success you hope to achieve. Thank you BSCG!