Blog

As your company grows, your numbers will grow in a variety of ways. You’ll have more employees, customers, and income. You’ll also increase complexity and expose how much of your company runs on what only a few individuals know. Business process documentation captures that knowledge in a form the whole…

If your most experienced payroll person disappeared tomorrow, how much of your payroll process would disappear with them? That question came up in a recent conversation Adi had with Nick Day on the  The Payroll Podcast  about payroll processes, and it gets to the heart of an operational risk many…

Most employees feel that they just need to understand their own jobs. Which, in some ways, is correct. However, when it comes to handoffs and cross-departmental tasks, that narrow focus can cause a breakdown.  That’s why it’s vital to not only document the everyday tasks taken on by an individual…

Do your employees operate as if they are in a silo? Does each department solve problems in a way distinct from the rest of the company? Do you have expert employees who are holding the entire business together?  If your answer to any of the above questions is “yes,” then…

Most businesses spend significant time and money perfecting how they communicate with customers, but don't dedicate the same resources to internal communication.  This means a business might have a beautiful website and an excellent customer service team, but internally, issues arise constantly. And as a business owner, you know that…

You know the value of a great employee. This is the person who builds relationships, solves problems before they escalate, and becomes a reliable resource when something goes wrong. Over time, they accumulate the institutional knowledge necessary to create shortcuts, exercise role-related judgment, and provide context beyond “this is the…

A lead rarely turns into a customer after a single interaction. They might fill out a form, download a resource, or reach out for an initial call, and then let months pass before they buy.  What makes them buy after all that time? More likely than not, it was your…

Being the person every employee turns to is a sign that your team trusts your judgment, and that trust is worth protecting. But your goal as a business owner should be to build the kind of company where that same trust extends to your team's judgment. When employees can act…

Scaling a business often means stepping outside your comfort zone, and nowhere is that more true than in hiring. Many business owners have built their teams by hiring for roles they understand intimately, roles they once filled themselves, or roles that closely mirror positions they already know well. But growth…

Most business owners feel they have plenty of time to set up their business for an eventual exit. And, likely, they do. However, there’s a case to be made for building a business that you could sell tomorrow - even if you won’t be selling it for twenty-plus years. That…