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Ask any ten business owners what they want to see happen for their company, and most will say more growth. They want more customers, more revenue, more locations, more staff. In short, they want to scale consistently and capture more market share overall.  How will their company handle all that…

Every business owner knows the feeling of landing a client through a referral. The conversation is warm, and the customer is already familiar with the company. Trust is already there, and the close is easier.  Referral leads convert at higher rates than any other lead type, and customers referred by…

There are so many CEOs and entrepreneurs who take the “I can do everything myself” approach, without realizing the hidden cost of this strategy.  What is that hidden cost?  Well, time, money, planning ability, brainpower, and burnout. If you are building a company based on your skills alone, you are…

As a business owner, you understand your products and services inside and out. This makes you a natural salesperson, but it also can make it difficult to transfer your sales processes to someone else, because all of the specialized knowledge lives in your head. And that can stall expansion and…

There is a version of business growth that looks great on paper. Your team is expanding while income is climbing. And yet somehow, at the end of every quarter, the numbers don't quite reflect all that activity. Margins are thinner than expected. The owner is working eighty-hour weeks. Something is…

Many businesses do not record institutional knowledge until the key employee holding that knowledge either has one foot out the door or has already left. This puts the company in a real pickle.  When someone asks, “Who knows how to generate that report our biggest client prefers?” the answer is…

Micromanagement can sneak into any management style. You want your employees to perform well, and you want to understand inconsistencies. The instinctual (and wrong) way to build this understanding is to hover. To constantly check in, want to review all work personally, and insert yourself into decisions that should be…

Increasing headcount is often a key part of growing revenue. After all, more clients need more employees to help them. And, of course, increasing hiring rates costs more money, so revenue growth is often tied to payroll growth. However, hiring and onboarding is expensive, time-consuming, and risky. Onboarding one new…

Every business owner has a never-ending list of recurring tasks that consume time, energy, and payroll. Some of those tasks are essential and must be handled by the right people. Many are not. They persist out of habit or because the owner has not yet built a framework for deciding…

When an opportunity to grow comes banging down your business’s door, you can either heed the call or start shrinking. Most business owners want to heed that call and start scaling and growing. So, they open another location, hire staff, or take on a flood of new clients. Then the…