From Struggle to Success: The Power of Processes in Business With Aaron Schaller

Aaron Schaller

Aaron Schaller is the Owner of 1st Call Closers, which assists businesses in applying proven systems and processes to develop solid infrastructures. With 15 years of experience in the moving and storage industry, he also owns Redefyne Moving, where he streamlined sales and operations with systems and processes.





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Here’s a glimpse of what you’ll learn:

  • [2:08] How Aaron Schaller turned his college gig into a thriving business
  • [5:09] The impact of well-documented processes on employee training
  • [7:57] Quantifying the results of systems and processes
  • [12:39] Aaron’s mission to help others systemize their companies through 1st Call Closers
  • [17:48] The fundamental components of increasing booking ratios

In this episode:

Imagine starting a venture with the simple goal of paying for your education, only to find yourself mired in challenges and inefficiencies. As your business grows, the absence of proper systems and training becomes a significant hurdle to success. How can you systemize your business to catalyze growth?

After launching a moving company to help pay for college, Aaron Schaller discovered he lacked proper visibility into his numbers and reporting systems. It wasn't until he implemented sound systems and processes that he saw exponential growth, increasing booking percentages from 8-22% and revenue from three-quarters of a million to $2.4 million. To obtain a steady flow of bookings, Aaron emphasizes the importance of CRM systems, quick lead responses, and consistent communication with clients.

In this episode of Systems Simplified, Adi Klevit talks with Aaron Schaller, the Owner of 1st Call Closers, about how he simplified his business operations. Aaron discusses how to achieve freedom from daily operations, how long-term systemization promotes growth, and the importance of processes in employee training.

Resources mentioned in this episode:

 Quotable Moments:

  • "I just knew how to provide the service I knew, but I didn't know the business aspects."

  • "It became a process-driven company, rather than people-driven."

  • "Our goal is to respond to leads in five minutes or less to maximize potential bookings."

  • "By having a CRM, everything is streamlined and done exactly the same way."

  • "Time is always an objection, but it's about how you manage your time."

Action Steps:

  1. Conduct regular reviews of financial reports and categorize P&L correctly to understand and manage business health: This is essential for maintaining financial clarity and identifying areas for improvement.
  2. Create and implement a comprehensive training program for new employees to ensure quality and consistency: A documented and interactive approach helps employees retain essential information, ensuring better service delivery.
  3. Prioritize speed-to-lead and consistent communication in sales processes to improve booking percentages: Quick and efficient lead management increases client engagement and conversions.
  4. Utilize a CRM system to manage customer relationships and improve the sales process: A robust CRM system centralizes customer data and supports consistent follow-up.
  5. Set aside dedicated time to work on systems and processes, regardless of how busy you are: Allocating even a small amount of time daily to systems can lead to significant advantages over time.

This episode is brought to you by Business Success Consulting Group

At Business Success Consulting Group, we create custom processes and tailor-made management systems so businesses can thrive. 

Businesses simply can’t survive without workable systems and well-documented processes. That’s why our team of experienced professionals takes care of it for you.

We provide business owners, entrepreneurs, and key executives with strategic implementation, process improvement and documentation, and long-lasting systems necessary to support business expansion. 

So, what are you waiting for? Do yourself a favor, and cut the chaos out of your business

Visit bizsuccesscg.com today or email info@bizsuccesscg.com to schedule a free consultation.

From Struggle to Success: The Power of Processes in Business With Aaron Schaller

Host: Adi Klevit

Founder: Business Success Consulting Group

Adi is passionate about helping businesses bring order to their operations. With over 30 years of experience as a process consultant, executive and entrepreneur, she’s an expert at making the complex simple. Adi has been featured on numerous podcasts and delivered many webinars, and live workshops, sharing her insights on systematizing a business. She also hosts The Systems Simplified Podcast, publishes a weekly blog, and has written numerous original articles published on Inc.com.

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