How to Build a Business That Runs Without You With Michelle Coors

Michelle Coors is a business development leader at Coors Remodeling in Lafayette, Indiana, a family business she runs alongside her husband, Bart. After spending 25 years as a professional educator teaching interior design and fashion design, Michelle transitioned into the remodeling business, bringing her expertise in communication, relationship building, and team development. A Certified Aging-in-Place Specialist and a 2025 Indiana Builders Association Top Problem Solver honoree, Michelle is passionate about helping homeowners create spaces they love. Her leadership approach emphasizes company culture, documented processes, employee accountability, and community involvement. Through Coors Remodeling and its related divisions, Heavenly Decks and Window Depot USA of Lafayette, Michelle helps build a business that serves both customers and the surrounding community.

Here’s a glimpse of what you’ll learn: 

• [02:09] How Michelle Coors transitioned from a 25-year teaching career into her family's remodeling business.
• [05:24] Why meaningful communication, active listening, and understanding customer concerns are essential to business development.
• [07:36] How daily traditions and shared experiences create a family-oriented company culture.
• [09:40] Why documented processes are necessary for delivering a consistent customer experience and supporting business growth.
• [10:36] How clear documentation, employee training, accountability, and regular meetings improve process adoption.
• [14:19] Why hiring according to company values helps leaders build dependable teams without micromanaging.
• [17:05] How recognizing owner bottlenecks creates greater freedom for leadership and community involvement.

In this episode:

How can business owners build a company that delivers consistent results without requiring their involvement in every decision? Many entrepreneurs start businesses because they want independence, flexibility, and the opportunity to make a difference. Yet as their companies grow, they often become overwhelmed by daily responsibilities, employee questions, and operational challenges. Creating a successful business requires more than hard work. It takes a strong team, a supportive company culture, and reliable systems that allow employees to perform their responsibilities confidently.

Michelle Coors understands the importance of combining people-focused leadership with practical business processes. After spending 25 years as an educator, she joined her family's remodeling company and applied her communication and relationship-building skills to business development and team leadership. Michelle believes that successful operations begin with hiring employees who share the company's values, providing clear process documentation, and training team members to follow established procedures. She also emphasizes the importance of regular communication and accountability to ensure processes remain effective. By building a dependable team and resisting the temptation to micromanage, business owners can reduce their involvement in daily operations and create more opportunities to focus on meaningful business growth.

In this episode of Systems Simplified, Adi Klevit is joined by Michelle Coors, business development leader at Coors Remodeling, to discuss how strong company culture, documented processes, and intentional leadership contribute to business success. Michelle shares her transition from education to entrepreneurship, explains how her company maintains a welcoming, family-oriented environment, and describes the systems that help employees deliver consistent customer experiences. Adi explores the importance of process adoption, employee accountability, and recognizing when business owners become operational bottlenecks. Together, they discuss how entrepreneurs can develop trustworthy teams, step away from unnecessary daily involvement, and create the freedom to pursue their passions while continuing to grow their businesses.

Resources mentioned in this episode:

• Adi Klevit on LinkedIn
• Business Success Consulting Group 
• Michelle Coors on LinkedIn
• Coors Exterior Website
• Window Depot Website
• Certified Contractors Network

Quotable Moments:

• "You really have to listen to the whole message and not just the words."
• "If you don't have a process that you're following and you can't replicate things over and over again, you can't ensure that a client is getting the same experience."
• "The documentation has to be right for your business. It has to be simple, but yet it has to be specific."
• "We hire, train, and retain employees by using those values to find the right people."
• "Sometimes we become the bottleneck."

Action Steps:

1. Build meaningful relationships through active listening. Pay attention to what customers and employees communicate through their words, expressions, and behavior. Understanding concerns before they are explicitly stated can help business leaders address problems early and build stronger relationships.
2. Create company traditions that reinforce your values. Identify simple, repeatable activities that encourage employees to connect and feel included. Whether through shared meals, team gatherings, or consistent communication practices, make your company culture visible through everyday actions rather than relying on statements alone.
3. Document processes clearly and train employees to follow them. Develop procedures that are simple enough to understand but specific enough to guide consistent performance. Introduce these processes during employee training and reinforce them through defined responsibilities, regular communication, and accountability.
4. Use regular meetings to maintain operational alignment. Establish recurring department, leadership, and company-wide meetings to discuss challenges and communicate process improvements. When problems arise, determine whether the issue involves an employee, a procedure, or both, and make the necessary adjustments.
5. Reduce owner dependency by trusting and developing your team. Hire employees who align with your company's values, provide the tools and training they need, and give them responsibility for their work. Recognize when your involvement is slowing decisions or creating bottlenecks, and gradually shift your attention toward business development, leadership, and activities that support your larger purpose.

Sponsor for this episode:

This episode is brought to you by Business Success Consulting Group.

At Business Success Consulting Group, we create custom processes and tailor-made management systems so businesses can thrive.

Businesses simply can’t survive without workable systems and well-documented processes. That’s why our team of experienced professionals takes care of it for you.

We provide business owners, entrepreneurs, and key executives with six phases to success, along with the long-lasting systems necessary to support business expansion. 

So, what are you waiting for? Do yourself a favor and cut the chaos out of your business.

Visit bizsuccesscg.com today or email info@bizsuccesscg.com to schedule a free consultation.