How to Make Organizational Change Stick With Tiffany Newhouse

Tiffany Newhouse is the Co-founder of Newhouse Project Consulting and an executive consultant, leader, and transformational change expert with more than 25 years of experience across the private and public sectors. Before launching her firm, Tiffany led global transformation initiatives at Microsoft and has since worked with major organizations on large-scale technology and organizational change. Her approach puts people at the center of change while ensuring the processes and organizational infrastructure are ready to support it.

Here’s a glimpse of what you’ll learn: 

• [05:10] Why successful change starts with human relationships, regardless of the methodology, technology, or system being implemented.
• [08:35] How leadership alignment, stakeholder engagement, communication, and business readiness prepare organizations for change.
• [09:15] Why Tiffany believes companies shouldn't implement new technology before understanding and documenting their core processes.
• [12:55] Why the real value of process documentation often comes from the conversations and discoveries that happen while creating it.
• [17:15] How evaluating upstream and downstream impacts prevents one process change from creating unintended problems elsewhere in the organization

In this episode:

The technology may be new, but successful change still comes down to people understanding where they're going and how they're going to get there.

In this episode, Adi Klevit interviews Tiffany Newhouse, Co-founder of Newhouse Project Consulting, about leading transformational change while keeping people at the center of the process. Tiffany shares how she and her husband left successful corporate careers to start their own business after the birth of their son. What began as two entrepreneurs leveraging their professional networks grew into a consulting organization supporting large-scale transformation and technology initiatives.

Tiffany explains that successful change requires more than choosing the right technology or following a change-management methodology. Organizations need leadership alignment, stakeholder engagement, effective communication, and business readiness. Most importantly, they need to understand how work is currently being done. Tiffany emphasizes that companies shouldn't even begin discussing a major technology implementation without first understanding and documenting the core processes that technology will affect.

Adi and Tiffany also explore why documenting a process is about much more than capturing a sequence of steps. The conversations involved in documenting how work gets done uncover judgment, decision-making, best practices, inefficiencies, and opportunities for improvement. Those conversations also create involvement and buy-in from the people expected to adopt the change. Whether an organization is implementing AI, introducing new technology, or redesigning an existing workflow, understanding the current state and its upstream and downstream impacts creates a stronger foundation for successful transformation.

Resources mentioned in this episode:

• Adi Klevit on LinkedIn
• Business Success Consulting Group 
• Tiffany Newhouse on LinkedIn
• Newhouse Project Consulting
• Monica Smiley on LinkedIn

Quotable Moments:

• “It always starts with the human being and how they're going to be impacted.”
• “People know that I care.”
• “We shouldn't even talk about implementing a new technology system if our core processes are not documented.”
• “Process is the foundation to everything that we're doing.”
• “The magic isn't necessarily the map that comes out. The magic happens in the discussion.”
• “We have to make sure that the people are ready, that the humans are ready.

Action Steps:

1. Understand the current process before changing it. Document how work actually gets done, not simply how leadership assumes it gets done.
2. Put people at the center of change. Consider how a new system, process, or technology will affect employees before focusing exclusively on implementation.
3. Involve the right stakeholders early. Include the people performing the work, leaders making decisions, and teams affected upstream and downstream.
4. Use process conversations to uncover knowledge. Ask why decisions are made, what exceptions occur, what works, and what employees have learned through experience.
5. Evaluate the impact before implementing changes. Determine how changing one part of a workflow could affect other departments, roles, customers, safety requirements, or business outcomes.
6. Prepare people for AI, not just the technology. Address education, communication, ethics, compliance, cybersecurity, and adoption so employees understand how AI fits into the organization

Sponsor for this episode:

This episode is brought to you by Business Success Consulting Group.

At Business Success Consulting Group, we create custom processes and tailor-made management systems so businesses can thrive.

Businesses simply can’t survive without workable systems and well-documented processes. That’s why our team of experienced professionals takes care of it for you.

We provide business owners, entrepreneurs, and key executives with six phases to success, along with the long-lasting systems necessary to support business expansion. 

So, what are you waiting for? Do yourself a favor and cut the chaos out of your business.

Visit bizsuccesscg.com today or email info@bizsuccesscg.com to schedule a free consultation.