Eric Doumani is the Owner of Sunset Outdoor Creations, a family-owned general contracting business specializing in swimming pools and outdoor construction. Eric designs and builds pools and has led Sunset Outdoor Creations to become one of the top pool builders in Southern California.
Here’s a glimpse of what you’ll learn:
- [4:45] How Eric Doumani became involved with the pool industry
- [7:42] The core attributes of entrepreneurship
- [9:13] Eric reveals his lowest point in his business — and the systems that helped him transform
- [12:44] What are the obstacles to delegating?
- [15:45] Eric’s approach to documenting processes and hiring
- [24:20] Step-by-step instructions for creating processes
- [29:54] How Eric implemented systems to hire a project manager
- [35:31] The future of Sunset Outdoor Creations
- [37:10] Quantifying the impact of systems and processes
In this episode:
If you’re burned out managing every aspect of your business, from clients to administrative tasks, it may be time for some structure. Yet many business owners in this situation hesitate to implement the proper systems and processes since they often fear the unknown outcomes. How can implementing and documenting processes make a transformative impact on your business?
While working long hours managing operations, projects, and selling, entrepreneur Eric Doumani felt hopeless and discouraged. He was so unfamiliar with delegation, hiring, and onboarding that when presented with systems to streamline his business, he became uneasy. However, after documenting and implementing delegation and hiring processes through interactive flow charts and step-by-step instructions, Eric acquired an office and project manager, allowing him to step away from the business and gain freedom.
In today’s episode of Systems Simplified, Adi Klevit hosts Eric Doumani, the Owner of Sunset Outdoor Creations, to talk about how he transformed his business through delegation and hiring systems. Eric talks about the obstacles he faced while delegating, the key attributes of entrepreneurs, and how he overcame the lowest point in his business.
Resources mentioned in this episode:
- Adi Klevit on LinkedIn
- Business Success Consulting Group
- Sunset Outdoor Creations: Website | Instagram
Quotable Moments:
- “If you stack those days of learning from mistakes… it brings you to the position you are now.”
- “Being comfortable being uncomfortable is what allows you to grow.”
- “The gratitude from my office manager for our organizational process signifies the importance of systems.”
- “You can always make more money, but you can never make more time.”
- “Taking the leap and hiring an office manager was the best decision I’ve made, outside of family decisions.”
Action Steps:
- Hire an office manager or delegate administrative tasks: Offloading administrative work can allow you to refocus on growth and strategy.
- Document and formalize business processes: Clear documentation provides a reference point for training new staff and ensuring consistency in the customer experience.
- Systemize your hiring process, including testing and interviews: This ensures you bring in the right people, reducing fear and uncertainty in expanding your team.
- Implement a project management system with detailed procedures: Streamlined project management allows for expansion and helps maintain standards during high-volume business periods.
- Schedule regular reviews and updates of your business systems: Continuous improvement of systems can lead to more efficient operations and adapt to changing business needs, offering a future-proof strategy.
Sponsor for this episode:
This episode is brought to you by Business Success Consulting Group.
At Business Success Consulting Group, we create custom processes and tailor-made management systems so businesses can thrive.
Businesses simply can’t survive without workable systems and well-documented processes. That’s why our team of experienced professionals takes care of it for you.
We provide business owners, entrepreneurs, and key executives with strategic implementation, process improvement and documentation, and long-lasting systems necessary to support business expansion.
So, what are you waiting for? Do yourself a favor, and cut the chaos out of your business.
Visit bizsuccesscg.com today or email info@bizsuccesscg.com to schedule a free consultation.