Achieving Success in HVAC and Beyond With Amanda Zink’s Systemized Approach

Amanda Zink

Amanda Zink is the co-owner of Air Control Home Services, an HVAC, plumbing, and electrical company in Lake Havasu, Arizona. A third-generation trade professional, Amanda has spent the last 20 years transforming her family’s business from a struggling new construction contractor into a $20 million service powerhouse. Balancing leadership, motherhood, and marriage, Amanda brings a unique perspective on scaling a business while staying true to core values.

Here’s a glimpse of what you’ll learn:

[02:10] How Amanda unexpectedly entered the family business after college
[07:30] Lessons from rebuilding during the recession and pivoting to service-based work
[10:04] Scaling from $6.5M to $20M and the challenges of fast growth
[11:45] Why documenting processes and onboarding systems became a turning point
[15:21] How to ensure employees follow documented procedures consistently
[21:04] Using automation and AI tools like Airtable, Zapier, and ChatGPT to drive efficiency

In this episode:

What happens when a reluctant college graduate finds herself running a multimillion-dollar HVAC business? That’s the story of Amanda Zink, who shares how she and her brother scaled their family business to 80 employees and $20 million in revenue.

In her conversation with interviewer Adi Klevit, Amanda walks through the company’s early struggles, including near collapse during the recession, and how those lessons prepared her to lead through the challenges of COVID-19. She highlights the importance of shifting from reactive management to systemized processes that empower employees and ensure consistency.

Amanda also opens up about balancing business leadership with motherhood and marriage, revealing that efficiency and support systems are her keys to keeping it all together. She closes by sharing how automation and AI tools are helping Air Control Home Services stay innovative while working toward a bold vision of becoming a $100 million company by 2033.

Resources mentioned in this episode:

Quotable Moments:

“Leadership isn’t a destination. It’s a journey of constant growth and improvement.”
“You will never regret getting your processes and procedures into place.”
“When you grow too fast, sometimes you realize later you didn’t onboard or train properly.”
“Our team knows there’s a place to go for answers—that’s empowering.”
“For me, process documentation wasn’t just about ROI. It was about my mental health as a leader.”

Action Steps:

Slow down growth enough to properly train and onboard employees.
Document processes early to avoid reliance on tribal knowledge.
Empower employees to look up answers in your system before asking leadership.
Use gentle coaching to ensure processes are consistently followed.
Leverage automation tools (Zapier, Airtable, ChatGPT) to streamline operations.
Create a vivid vision for your company’s future and align systems to support it.

Sponsor for this episode:

This episode is brought to you by Business Success Consulting Group.

At Business Success Consulting Group, we create custom processes and tailor-made management systems so businesses can thrive.

Businesses simply can’t survive without workable systems and well-documented processes. That’s why our team of experienced professionals takes care of it for you.

We provide business owners, entrepreneurs, and key executives with six phases to success, along with the long-lasting systems necessary to support business expansion.

So, what are you waiting for? Do yourself a favor and cut the chaos out of your business.

Visit bizsuccesscg.com today or email info@bizsuccesscg.com to schedule a free consultation.