Building a People-First Franchise Growth System With Angela Coté

Angela Coté

Angela Coté is the founder of AC Inc., a trailblazer in franchise coaching and systems development. With deep roots in franchising—as both a franchisee and the daughter of a major brand founder—Angela brings real-world insight into what it takes to build thriving, scalable franchise systems. Her work focuses on developing field coaches and creating systems that balance accountability with human connection.

Here’s a glimpse of what you’ll learn:

[03:29] Angela’s childhood experience growing up in a 500-location franchise empire
[05:17] The empathy gap between franchisors and franchisees—and how to close it
[06:04] Why accountability systems must include a human element
[10:25] How Angela operationalizes culture in her remote team using systems and values
[17:11] What the Strategic Growth Coaching Framework is and how it transforms franchise success
[18:23] The first-ever certification for franchise field coaches and its growing impact

In this episode:

Imagine buying into a franchise only to feel lost and unsupported. That’s the gap Angela Coté is determined to close.

In this enlightening episode, host Adi Klevit speaks with Angela about the often-overlooked human systems that drive franchise growth. Angela shares her journey from growing up in the back of a franchise shop to becoming a franchisee herself—and ultimately launching AC Inc. to fix what she calls the “accountability void” in the franchise world.

Angela walks listeners through the creation of her Strategic Growth Coaching Framework and how her team trains and certifies field coaches to truly motivate, support, and hold franchisees accountable. Whether you run a franchise or any business with repeatable processes, this episode offers a goldmine of insight on integrating systems with people for sustainable growth.

Resources mentioned in this episode:

Quotable Moments:

“You can have the best systems, but if you don’t have motivated people, accountability falls flat.”
“Culture can be operationalized—core values are a system too.”
“Franchise field coaches hold the keys to profitability, yet are often the most under-supported role.”
“We’re bringing the human element back into franchising—people first, systems second.”
“Accountability isn’t about policing—it’s about clarity, follow-through, and motivation.”
“The traditional support model is reactive. We’re teaching brands to be proactive with coaching systems.”

Action Steps:

Evaluate your own internal coaching systems—are they people-first or process-first?
Identify one way to make your company’s core values more visible in daily operations.
Add a consistent accountability rhythm (like a weekly check-in) to your team’s communication.
If you’re a franchisor, assess how your field coaches are trained—do they have a framework?
Create space for human connection in remote teams, using voice messages or live check-ins.
Consider how your business can proactively support team performance—not just respond to issues.

Sponsor for this episode:

This episode is brought to you by Business Success Consulting Group.

At Business Success Consulting Group, we create custom processes and tailor-made management systems so businesses can thrive.

Businesses simply can’t survive without workable systems and well-documented processes. That’s why our team of experienced professionals takes care of it for you.

We provide business owners, entrepreneurs, and key executives with six phases to success, along with the long-lasting systems necessary to support business expansion.

So, what are you waiting for? Do yourself a favor and cut the chaos out of your business.

Visit bizsuccesscg.com today or email info@bizsuccesscg.com to schedule a free consultation.