Jackie Kibler is a Certified EOS Implementer® and trusted advisor who helps leadership teams achieve clarity, accountability, and sustainable growth. With a strategic mindset and hands-on approach, Jackie has guided hundreds of companies across industries — from law firms to manufacturing to real estate — toward building healthier, stronger teams. She combines structure with fun, creating an engaging environment while challenging leaders to address the tough issues head-on. Jackie is on the cusp of achieving the prestigious Expert EOS designation, a reflection of her 500+ session track record and dedication to transforming organizations.
Here’s a glimpse of what you’ll learn:
- [00:54] Jackie’s background and update since her last appearance
- [03:29] Reaching EOS expert level and the industries she works with
- [05:55] Why healthy teams are essential for business success
- [07:16] The Five Dysfunctions of a Team and building trust
- [10:27] Recognizing resistance to change and addressing unhealthy culture
- [12:11] Helping leaders make tough people decisions
- [14:25] Real-world client success stories on team health
- [18:22] Why processes matter for scaling and reducing “tribal knowledge”
- [22:00] How to ensure processes are followed and managed with accountability
In this episode:
Many businesses underestimate the importance of team health in driving sustainable results. In this conversation, Adi Klevit sits down with Jackie Kibler to explore how trust, accountability, and honest communication form the foundation of a thriving organization. Jackie explains how dysfunction often hides beneath the surface — from resistance to documenting processes to leaders hesitating on tough personnel decisions — and how uncovering and addressing these issues creates long-term success.
Adi and Jackie discuss the connection between healthy teams and scalable systems, showing how EOS principles align with process documentation and implementation. Jackie shares client stories where breakthroughs in trust and communication transformed company culture, boosting collaboration and results.
This episode highlights the synergy between leadership, team health, and systems. As Adi and Jackie point out, businesses that invest in building both healthy teams and strong processes create an environment where accountability flourishes and growth becomes inevitable.
Resources mentioned in this episode:
- Adi Klevit on LinkedIn
- Business Success Consulting Group
- Jackie Kibler on LinkedIn
- Email: jackie.kibler@eosworldwide.com
- The Five Dysfunctions of a Team by Patrick Lencioni
Quotable Moments:
- “If you don’t have trust, then that team health is not there. A lot of people fake it, but without trust you can’t build results.”
- “Processes reduce tribal knowledge. Without documentation, growth stalls at a certain point.”
- “Sometimes leaders know the wrong person is on the team, but fear of the unknown holds them back.”
- “Documenting isn’t enough — you have to train, roll out, and manage processes until they become part of the culture.”
Action Steps:
- Build Trust First. Make trust the foundation of your leadership team. Encourage open communication and embrace conflict as a path to resolution rather than avoidance.
- Address Unhealthy Culture Quickly. Don’t ignore resistance to change or process documentation. These behaviors often signal deeper cultural issues that need resolution before scaling can succeed.
- Document and Roll Out Processes Effectively. Go beyond creating SOPs. Ensure every employee knows where to find them, understands them, and receives ongoing reinforcement.
- Use Scorecards for Accountability. Track adherence to processes and team commitments through measurable scorecards. What gets measured gets managed, and what gets managed gets done.
- Make the Tough People Decisions. If someone is not a cultural fit, delaying the decision only hurts the team. Removing the wrong person almost always improves morale and performance.
Sponsor for this episode:
This episode is brought to you by Business Success Consulting Group.
At Business Success Consulting Group, we create custom processes and tailor-made management systems so businesses can thrive.
Businesses simply can’t survive without workable systems and well-documented processes. That’s why our team of experienced professionals takes care of it for you.
We provide business owners, entrepreneurs, and key executives with six phases to success, along with the long-lasting systems necessary to support business expansion.
So, what are you waiting for? Do yourself a favor and cut the chaos out of your business.
Visit bizsuccesscg.com today or email info@bizsuccesscg.com to schedule a free consultation.
