Kevin Bonfield is a business and technology strategist with over 25 years of experience helping organizations scale through complex system implementations. As the Founder of Concentre, Kevin specializes in aligning ERP systems with business strategy to enable growth, performance, and clarity. In this episode, he returns to discuss how businesses can successfully select and implement ERP systems that unlock long-term results.
Here’s a glimpse of what you’ll learn:
- [02:37] The strategic purpose of ERP systems and when to consider switching
- [04:52] How to define success before choosing an ERP platform
- [06:14] Why ERP implementation is a business change—not a tech project
- [09:24] How to align your ERP selection process with company goals
- [13:19] The importance of documenting processes pre-implementation
- [18:03] Avoiding security and relationship pitfalls during system migration
- [20:17] Common SaaS contract risks and how to negotiate licensing wisely
- [22:19] Implementation timelines, MVPs, and managing for speed vs. risk
- [23:10] The two essential internal roles needed for successful ERP adoption
In this episode:
ERP implementation isn’t just a tech upgrade—it’s open-heart surgery for your business.
In this powerful conversation, returning guest Kevin Bonfield joins host Adi Klevit to demystify ERP transitions and explain why businesses often underestimate the strategic complexity involved. Kevin shares the two main reasons companies switch ERP systems and emphasizes that success begins with clearly defining what the new system should accomplish.
Adi and Kevin walk through a step-by-step roadmap—from strategic alignment to RFPs, internal process documentation, and license negotiations. They explore the real-world challenges of change management, especially when multiple legacy systems or acquired businesses are in play. Together, they reinforce the critical need for companies to distinguish between processes that differentiate and those that can be standardized.
Whether you’re scaling, streamlining, or seeking clarity, this episode offers practical insights into planning and executing a successful ERP implementation—without losing your team, your vendors, or your data in the process.
Resources mentioned in this episode:
- Adi Klevit on LinkedIn
- Business Success Consulting Group
- Kevin Bonfield on LinkedIn
- Email Kevin: kevin.bonfield@concentre.net
- Download: Hidden Risks of SaaS Contracts
Quotable Moments:
- “This isn’t putting a Band-Aid on—it’s open-heart surgery.”
- “ERP implementation is not a technology change. It’s a business transformation.”
- “If you don’t define success up front, you’re chasing shiny objects.”
- “Document the processes that differentiate you—and standardize the rest.”
- “When the ERP aligns with strategy, you unlock the future performance of your business.”
- “Start with fewer licenses—you can always add more, but reducing later is nearly impossible.”
Action Steps:
- Define success by connecting your ERP goals to company strategy.
- Identify which internal processes truly differentiate your business and document those.
- Use RFI and RFP processes to clarify system needs and rank options based on real business use cases.
- Designate both a business and technology lead to oversee ERP implementation collaboratively.
- Review and negotiate SaaS contracts carefully, especially around license metrics.
- Decide whether you’ll implement a fast MVP or a phased, pilot-tested rollout—based on risk tolerance.
Sponsor for this episode:
This episode is brought to you by Business Success Consulting Group.
At Business Success Consulting Group, we create custom processes and tailor-made management systems so businesses can thrive.
Businesses simply can’t survive without workable systems and well-documented processes. That’s why our team of experienced professionals takes care of it for you.
We provide business owners, entrepreneurs, and key executives with six phases to success, along with the long-lasting systems necessary to support business expansion.
So, what are you waiting for? Do yourself a favor and cut the chaos out of your business.
Visit bizsuccesscg.com today or email info@bizsuccesscg.com to schedule a free consultation.
