How Jennifer Lau-Hatcher Merged Purpose With Process to Transform Home Improvement Financing

Jennifer Lau-Hatcher

Jennifer Lau-Hatcher is the Co-founder of 1 & Fund and a fintech industry veteran with over 25 years of experience. Drawing from a background in education and leadership at Synchrony Financial, she’s known for pioneering gamified training systems and empowering home improvement companies through accessible financing solutions. Her work centers on scaling businesses through clear processes, smart risk-taking, and tech-enabled partnerships.

Here’s a glimpse of what you’ll learn:

[03:17] Jennifer’s career journey from education to fintech leadership
[08:38] How she created gamified sales training at Synchrony Financial
[10:48] Why 1 & Fund took off faster than expected and how she navigated the leap
[14:13] The strategy behind merging 1 & Fund with One Click Contractor
[16:45] The critical link between standardized processes and scalable growth
[22:52] Jennifer’s upcoming podcast and book project

In this episode:

What happens when a teacher’s heart meets a fintech visionary mindset? You get Jennifer Lau-Hatcher.

In this episode, Adi Klevit interviews Jennifer on her journey from education to launching 1 & Fund, a fintech company solving financing challenges in the home improvement sector. Jennifer shares how her time at Synchrony Financial shaped her approach to user-friendly training systems—like gamified learning modules built around mobile-first design. These early innovations laid the groundwork for the customer-centered, systems-driven company she would later co-found.

As Jennifer and her husband scaled 1 & Fund, they quickly realized the power of processes and implemented EOS from the very start—even when it was just a three-person team. The conversation dives deep into why standardized procedures are the foundation of any scalable business. Jennifer also explains the strategic reasons behind merging with One Click Contractor to consolidate tech stacks and streamline the estimating-to-payment experience.

Beyond the business, Jennifer opens up about her personal goals, including launching a podcast called The Conscious Creator Community and finally writing her long-awaited books. Whether you're in fintech, trades, or any growth-stage company, this episode offers invaluable lessons on combining systems thinking with mission-driven leadership.

Resources mentioned in this episode:

Quotable Moments:

“Processes are everything. Without them, growth leads to chaos.”
“If you want to triple your business, you can’t get there with the way you’re operating today.”
“We implemented EOS from day one—when we were just three people—because we were serious about scaling.”
“Security used to be my biggest fear. But I chose growth over comfort.”
“People think they don’t have time. But it’s about how you choose to use your time.”
“Merging companies is about culture first. If the culture doesn’t gel, nothing else will.”

Action Steps:

Implement EOS early—even with a small team—to create structure for future growth.
Consolidate your tech stack to reduce friction and improve cross-functional efficiency.
Create standardized processes to reduce confusion and eliminate finger-pointing.
Consider strategic partnerships that align with your long-term service goals.
Prioritize personal goals by allocating time—not waiting for it to magically appear.
Think of your clients as partners; lock arms and solve problems together.

Sponsor for this episode:

This episode is brought to you by Business Success Consulting Group.

At Business Success Consulting Group, we create custom processes and tailor-made management systems so businesses can thrive.

Businesses simply can’t survive without workable systems and well-documented processes. That’s why our team of experienced professionals takes care of it for you.

We provide business owners, entrepreneurs, and key executives with six phases to success, along with the long-lasting systems necessary to support business expansion.

So, what are you waiting for? Do yourself a favor and cut the chaos out of your business.

Visit bizsuccesscg.com today or email info@bizsuccesscg.com to schedule a free consultation.