How Processes, People, and Accountability Shape a Thriving Business with Tevia Hoalst

Tevia Hoalst

Tevia Hoalst is the founder of TeKoda Accounting, a rapidly growing accounting firm known for its strong culture, low turnover, and outstanding client service. Tevia focuses on building a positive workplace where team members thrive through empowerment, independence, and clear values. With seven years of consistent growth, a deeply connected team, and a strong process-driven operation, TeKoda Accounting supports businesses across the United States with bookkeeping, internal accounting, payroll, sales tax, and more. Tevia is passionate about delivering excellent client experiences, developing her team, and scaling intentionally through both organic growth and acquisitions.

In this episode:

A thriving business requires more than good processes. It requires the right people, a supportive culture, and consistent accountability.

In this episode of Systems Simplified, Adi Klevit interviews Tevia Hoalst, founder of TeKoda Accounting, about how she built a company known for its low turnover, strong culture, and excellent client relationships. Tevia shares how her early experiences in a poorly run department shaped her commitment to empowerment, trust, and independence.

She explains her onboarding system, how she uses KPIs to measure performance, how her team maintains nearly perfect retention, and why strong processes create consistency for both employees and clients. Tevia also discusses her client touchpoint strategy inspired by the Disney Institute, and her vision for future expansion through acquisitions.

Here's a glimpse of what you'll learn:

[00:57] How Tevia discovered entrepreneurship and recognized the need to build something different
[04:19] The early inspiration for TeKoda Accounting and why she focused on culture from the start
[07:14] How the company name “TeKoda” was created
[09:26] What low morale in a past workplace taught Tevia about leadership and culture
[10:00] How empowerment, trust, and independence shape employee performance
[11:37] How TeKoda Accounting holds team members accountable without micromanaging
[12:24] Using Culture Index to hire the right people for the right seats
[15:08] How co-working, training videos, and structured onboarding ensure strong process adoption
[18:33] How the team measures internal performance, deadlines, QA, and client happiness
[20:48] Why touchpoints and client journey mapping matter
[23:12] Simple but powerful touchpoints that strengthen client relationships
[26:01] Tevia’s future vision, expansion plans, and M&A strategy

Resources mentioned in this episode:

Quotable Moments:

“Your value is in your processes. Is it repeatable, efficient, and duplicatable?”
“When you empower people with independence and trust, you get their best work.”
“Accountability is one of the most precious things we can have.”
“Behind every business is a human, and people want to be acknowledged.”
“I feel like everything we built was phase one. Now we are ready to scale intentionally.”

Action Steps:

Empower your team with independence and clear values.
Use structured onboarding, co-working, and training materials to transfer knowledge effectively.
Track KPIs such as internal deadlines, QA feedback, and client satisfaction.
Document your client journey and identify touchpoints that add value.
Acknowledge client milestones with simple, thoughtful gestures.
Monitor process performance and adjust based on feedback from new and existing team members.
Explore growth opportunities such as acquisitions once your systems are strong and repeatable.

Sponsor for this episode:

This episode is brought to you by Business Success Consulting Group.

At Business Success Consulting Group, we create custom processes and tailor-made management systems so businesses can thrive.

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