Perfecting Your Team and Processes With Jen Hamilton

Jen Hamilton is the Founder and Fractional COO at Hamilton COOs, a professional service firm for small business owners and COOs. As a CPA turned fractional COO, she advises CEOs and COOs to empower and grow small businesses through strategic leadership. Jen has over two decades of experience helping companies achieve their visions.

Here’s a glimpse of what you’ll learn:

[2:01] How Jen Hamilton became a fractional COO
[3:58] The difference between a full-time and fractional COO
[6:04] How to identify inefficiencies in small businesses
[8:50] Jen’s approach to ensuring process follow-through and buy-in from leaders
[13:03] Building a process-integrated culture

In this episode:

Many small businesses lack an efficient human capital system as they struggle to place the right people in the right seats. An effective system requires organization-wide process documentation and implementation. How can you obtain company buy-in to systemize your business?

As a fractional COO for business leaders, Jen Hamilton maintains that companies should embed processes into every stage of their operations, from hiring and recruiting to sales and bookkeeping. Yet, it’s not enough to simply document the processes; leaders and team members must adhere to them and make updates regularly. This requires demonstrating organizational value and communicating expectations to encourage process adoption and accountability from the top down.

Join Adi Klevit in this episode of Systems Simplified as she sits down with Jen Hamilton, the Founder and Fractional COO at Hamilton COOs, to discuss how COOs and other leaders can adopt and implement processes. Jen explains the difference between a full-time and fractional COO, how she ensures process follow-through, and how she became a fractional COO.

Resources mentioned in this episode:

Quotable Moments:

"Many small businesses don't have the resources big companies have, which is where a Fractional COO fits in, making the magic in operations."
"Operations is more than just overseeing function or finances; it's about leading teams effectively."
"If your team pushes back on processes, maybe they're not the right team."
"In the handoffs of processes, like from marketing to sales, lies the potential for increased efficiency."
"Clear on how to do their job, clear on expectations; this is what people need to thrive."

Action Steps:

Identify and document processes: Begin by documenting existing processes within your organization. This will help identify inefficiencies and provide a structured approach to ensure everyone knows their roles and responsibilities, addressing challenges related to unclear expectations.
Evaluate and optimize human capital systems: Assess your current team structure and ensure you have the right people in the right seats. By focusing on recruitment, hiring, and performance management, you can transform efficiency, increase productivity, and enhance profitability.
Implement change management practices: Introduce change management strategies to ensure all team members accept and utilize new processes and systems effectively. This addresses the process implementation challenge and helps gain buy-in from those impacted by the changes.
Enhance leadership and accountability: Encourage leadership to clarify roles and hold team members accountable for their tasks. This approach helps alleviate the burden on CEOs and COOs, allowing them to focus on strategic decisions rather than daily operational issues, which can be a common problem in many businesses.
Develop a uniform hiring process: Create and maintain a standardized hiring process emphasizing skills and cultural fit. A well-documented hiring process ensures new employees align with the company’s values and goals, leading to a more cohesive and productive workplace culture.

This episode is brought to you by Business Success Consulting Group.

At Business Success Consulting Group, we create custom processes and tailor-made management systems so businesses can thrive.

Businesses simply can’t survive without workable systems and well-documented processes. That’s why our team of experienced professionals takes care of it for you.

We provide business owners, entrepreneurs, and key executives with strategic implementation, process improvement and documentation, and long-lasting systems necessary to support business expansion.

So, what are you waiting for? Do yourself a favor, and cut the chaos out of your business.

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