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Most businesses spend significant time and money perfecting how they communicate with customers, but don't dedicate the same resources to internal communication.  This means a business might have a beautiful website and an excellent customer service team, but internally, issues arise constantly. And as a business owner, you know that…

You know the value of a great employee. This is the person who builds relationships, solves problems before they escalate, and becomes a reliable resource when something goes wrong. Over time, they accumulate the institutional knowledge necessary to create shortcuts, exercise role-related judgment, and provide context beyond “this is the…

As companies race to the bottom of the price index, product and service quality have been declining in many industries. This gives businesses like yours a chance to stand out, as you increase quality and build a solid reputation. But how do you increase quality and maintain your competitive edge?…

The debate over whether businesses should allow employees to work from home, implement a hybrid model, or require a full return to the office has been ongoing for several years. As a business owner, making the right decision isn't just about preference. It requires careful consideration of company needs, culture,…

Many business owners get into an industry because they have a passion for their industry, not because they love to monitor business metrics. However, tracking metrics is key to the success of any company.  Documenting essential statistics, profit and loss reports, sales and revenue reports, and marketing reports may seem…

You built your business with a vision in mind. You defined objectives and goals and have grown your company to achieve these. Sometimes it can feel as if money and income growth and business growth do not go hand in hand, and business owners can be left scratching their heads,…

Every year we encourage company leadership to conduct a business evaluation or retrospective that digs into the successes and failures of the year - and provides a means for moving forward. While this is a common quarterly and yearly task in most businesses, last year made a standard apples-to-apples comparison…

Many companies are pivoting to provide new online or remote services. Businesses are creating classes, publishing books, and providing apps that allow customers to do what they used to do in-stores or in person.  Is your company among those that have pivoted to meet the needs of your customers this…

The year is halfway over, and this year has been a unique one! There have been many changes in the world around us, and many developments that have affected businesses all over the planet. Because of these significant changes, it may be tempting to write off the first half of…

One of the most significant challenges any business owner faces is to create business stability no matter the situation. Whether instability is caused by a flagging economy, a hurricane, or a global pandemic, your business is vital to you, your customers, and your employees. With that in mind, it is…