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You've invested time in documenting your business processes. You have procedures, workflows, and instructions available for your team. So why are employees still asking the same questions? Why does one person follow the process while another does things their own way? Why are mistakes happening that should have been prevented?…

Your business is growing. You're bringing in new employees, serving more customers, and creating new opportunities. That's exactly what you've been working toward. But instead of having more freedom to focus on the future of your company, you find yourself spending more time answering questions, solving problems, and making sure…

Has this ever happened to you? A project is running late, the customer is getting increasingly annoyed, and there doesn’t seem to be a reason for all the chaos?  There are two outcomes to this very common problem: It gets explained away as a “bottleneck,” and no one takes further…

Sean Beers is the founder of Portland Product Werks, a consumer products company that has developed licensed footwear businesses for brands including Woolrich and Pendleton. He also helped establish Dovetail Workwear, a national women's workwear brand focused on empowering women in their work. A CPA and licensed attorney with decades…

Most businesses run on knowledge from people who “just know what to do.” That information lives in their heads, and only they understand how or why a particular business process works. Other employees cannot access that knowledge without going through that one person - and there certainly is no knowledge…

As your company grows, your numbers will grow in a variety of ways. You’ll have more employees, customers, and income. You’ll also increase complexity and expose how much of your company runs on what only a few individuals know. Business process documentation captures that knowledge in a form the whole…

If your most experienced payroll person disappeared tomorrow, how much of your payroll process would disappear with them? That question came up in a recent conversation Adi had with Nick Day on the  The Payroll Podcast  about payroll processes, and it gets to the heart of an operational risk many…

Most employees feel that they just need to understand their own jobs. Which, in some ways, is correct. However, when it comes to handoffs and cross-departmental tasks, that narrow focus can cause a breakdown.  That’s why it’s vital to not only document the everyday tasks taken on by an individual…

Most business owners feel they have plenty of time to set up their business for an eventual exit. And, likely, they do. However, there’s a case to be made for building a business that you could sell tomorrow - even if you won’t be selling it for twenty-plus years. That…

Increasing headcount is often a key part of growing revenue. After all, more clients need more employees to help them. And, of course, increasing hiring rates costs more money, so revenue growth is often tied to payroll growth. However, hiring and onboarding is expensive, time-consuming, and risky. Onboarding one new…