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Most businesses run on knowledge from people who “just know what to do.” That information lives in their heads, and only they understand how or why a particular business process works. Other employees cannot access that knowledge without going through that one person - and there certainly is no knowledge…

As your company grows, your numbers will grow in a variety of ways. You’ll have more employees, customers, and income. You’ll also increase complexity and expose how much of your company runs on what only a few individuals know. Business process documentation captures that knowledge in a form the whole…

If your most experienced payroll person disappeared tomorrow, how much of your payroll process would disappear with them? That question came up in a recent conversation Adi had with Nick Day on the  The Payroll Podcast  about payroll processes, and it gets to the heart of an operational risk many…

Most employees feel that they just need to understand their own jobs. Which, in some ways, is correct. However, when it comes to handoffs and cross-departmental tasks, that narrow focus can cause a breakdown.  That’s why it’s vital to not only document the everyday tasks taken on by an individual…

Most business owners feel they have plenty of time to set up their business for an eventual exit. And, likely, they do. However, there’s a case to be made for building a business that you could sell tomorrow - even if you won’t be selling it for twenty-plus years. That…

Increasing headcount is often a key part of growing revenue. After all, more clients need more employees to help them. And, of course, increasing hiring rates costs more money, so revenue growth is often tied to payroll growth. However, hiring and onboarding is expensive, time-consuming, and risky. Onboarding one new…

Growth rarely stops all at once, but at some point, most businesses hit an invisible ceiling that slows or stalls their growth. This could look like deals taking longer to close, new hires taking longer to ramp up, or the owner getting pulled into problems. The business is still operating,…

Most business owners get into entrepreneurship to find freedom. The freedom to set their own schedule, build something meaningful, and eventually step back from the daily grind. Yet somewhere along the way, many find themselves more trapped than ever, deep in operational details, answering the same questions repeatedly, and unable…

You have business systems. You’ve documented standard operating procedures (SOPs), policies, and processes and rolled them out to your team. Now that all of that work has been done, the team should hop to it and integrate those procedures into their everyday work, right? Often, the answer to that is,…

If you want to achieve consistent results in your business, you need to build a process with well-defined steps. Why is this? Well, without processes, employees rely on memory, habit, and individual talent. That might work at the very early stages of a company. However, as the business grows and/or…