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Most businesses run on knowledge from people who “just know what to do.” That information lives in their heads, and only they understand how or why a particular business process works. Other employees cannot access that knowledge without going through that one person - and there certainly is no knowledge…

Do your employees operate as if they are in a silo? Does each department solve problems in a way distinct from the rest of the company? Do you have expert employees who are holding the entire business together?  If your answer to any of the above questions is “yes,” then…

Many businesses do not record institutional knowledge until the key employee holding that knowledge either has one foot out the door or has already left. This puts the company in a real pickle.  When someone asks, “Who knows how to generate that report our biggest client prefers?” the answer is…

Knowledge transfer refers to the systematic process of providing critical information and institutional knowledge to people within your organization who need it. There are many factors that trigger an urgent need for knowledge transfer, not the least of which is a key employee retiring or quitting the company. If not…

If you plan to sell your business one day, the best time to prepare for that moment was yesterday. The next best time is now.  Many business owners wait until they’re ready to exit before considering how transferable their company truly is. When they do this, they often discover that…

Studies show that investment in continuing education for business owners and employees increases workplace happiness, improves retention levels, and increases workplace engagement. Additionally, business owners, CEOs, managers, operators, and team members must all contribute to an ever-changing business landscape. How will they and you keep iterating and bringing new ideas…

The transfer of internal information is a vital part of customer service. If you have ever been required to repeat information while on a call with a customer service agent, you have experienced a system with no means to transfer internal details. And, if you have been the customer in…

What is your company’s greatest asset? That’s a question we often hear - and it has a tried and true response: the people involved in the business. Your employees. Adi Klevit, CEO of Business Success Consulting Group discussed this question with the founder of The Playbook Builder, John De Luca.…

Did you know there are five different generations currently working? This generational divide spans ninety years (yes, there are ninety-year-olds still in the workforce today). This means that the following generations may be represented in your company: The Silent Generation (1900-1945) Baby Boomers (1946-1964) Generation X (1966-1980) Millennials (1981-2000) -…

Implementing an effective knowledge transfer system will save your business time and money in the long term. That may sound like a bold statement, but it is true.  What is Knowledge Transfer?  Let’s begin this discussion with a look at what knowledge transfer is - and what it can do…