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You've invested time in documenting your business processes. You have procedures, workflows, and instructions available for your team. So why are employees still asking the same questions? Why does one person follow the process while another does things their own way? Why are mistakes happening that should have been prevented?…

Your business is growing. You're bringing in new employees, serving more customers, and creating new opportunities. That's exactly what you've been working toward. But instead of having more freedom to focus on the future of your company, you find yourself spending more time answering questions, solving problems, and making sure…

Has this ever happened to you? A project is running late, the customer is getting increasingly annoyed, and there doesn’t seem to be a reason for all the chaos?  There are two outcomes to this very common problem: It gets explained away as a “bottleneck,” and no one takes further…

Most growing companies hit a ceiling at some point. What helped them scale to new heights stops working, and productivity begins to dip. The informal habits that carried their original five-person team hit a wall when the teams expand into thirty (or more) people. Company executives start looking for a…

Most businesses run on knowledge from people who “just know what to do.” That information lives in their heads, and only they understand how or why a particular business process works. Other employees cannot access that knowledge without going through that one person - and there certainly is no knowledge…

Do your employees operate as if they are in a silo? Does each department solve problems in a way distinct from the rest of the company? Do you have expert employees who are holding the entire business together?  If your answer to any of the above questions is “yes,” then…

Most businesses spend significant time and money perfecting how they communicate with customers, but don't dedicate the same resources to internal communication.  This means a business might have a beautiful website and an excellent customer service team, but internally, issues arise constantly. And as a business owner, you know that…

Most business owners feel they have plenty of time to set up their business for an eventual exit. And, likely, they do. However, there’s a case to be made for building a business that you could sell tomorrow - even if you won’t be selling it for twenty-plus years. That…

Ask any ten business owners what they want to see happen for their company, and most will say more growth. They want more customers, more revenue, more locations, more staff. In short, they want to scale consistently and capture more market share overall.  How will their company handle all that…

Every business owner knows the feeling of landing a client through a referral. The conversation is warm, and the customer is already familiar with the company. Trust is already there, and the close is easier.  Referral leads convert at higher rates than any other lead type, and customers referred by…