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Do your employees operate as if they are in a silo? Does each department solve problems in a way distinct from the rest of the company? Do you have expert employees who are holding the entire business together?  If your answer to any of the above questions is “yes,” then…

Most businesses spend significant time and money perfecting how they communicate with customers, but don't dedicate the same resources to internal communication.  This means a business might have a beautiful website and an excellent customer service team, but internally, issues arise constantly. And as a business owner, you know that…

You know the value of a great employee. This is the person who builds relationships, solves problems before they escalate, and becomes a reliable resource when something goes wrong. Over time, they accumulate the institutional knowledge necessary to create shortcuts, exercise role-related judgment, and provide context beyond “this is the…

There is a version of business growth that looks great on paper. Your team is expanding while income is climbing. And yet somehow, at the end of every quarter, the numbers don't quite reflect all that activity. Margins are thinner than expected. The owner is working eighty-hour weeks. Something is…

Micromanagement can sneak into any management style. You want your employees to perform well, and you want to understand inconsistencies. The instinctual (and wrong) way to build this understanding is to hover. To constantly check in, want to review all work personally, and insert yourself into decisions that should be…

Increasing headcount is often a key part of growing revenue. After all, more clients need more employees to help them. And, of course, increasing hiring rates costs more money, so revenue growth is often tied to payroll growth. However, hiring and onboarding is expensive, time-consuming, and risky. Onboarding one new…

When an opportunity to grow comes banging down your business’s door, you can either heed the call or start shrinking. Most business owners want to heed that call and start scaling and growing. So, they open another location, hire staff, or take on a flood of new clients. Then the…

Growth rarely stops all at once, but at some point, most businesses hit an invisible ceiling that slows or stalls their growth. This could look like deals taking longer to close, new hires taking longer to ramp up, or the owner getting pulled into problems. The business is still operating,…

If you feel like you spend more time putting out fires in your company than actually running your business, you are not alone. Many business owners reach a point where their company feels like it is running them instead of the other way around. The days are reactive. The to-do…

If you want to achieve consistent results in your business, you need to build a process with well-defined steps. Why is this? Well, without processes, employees rely on memory, habit, and individual talent. That might work at the very early stages of a company. However, as the business grows and/or…