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Your business is growing. You're bringing in new employees, serving more customers, and creating new opportunities. That's exactly what you've been working toward. But instead of having more freedom to focus on the future of your company, you find yourself spending more time answering questions, solving problems, and making sure…

Has this ever happened to you? A project is running late, the customer is getting increasingly annoyed, and there doesn’t seem to be a reason for all the chaos?  There are two outcomes to this very common problem: It gets explained away as a “bottleneck,” and no one takes further…

Most growing companies hit a ceiling at some point. What helped them scale to new heights stops working, and productivity begins to dip. The informal habits that carried their original five-person team hit a wall when the teams expand into thirty (or more) people. Company executives start looking for a…

As your company grows, your numbers will grow in a variety of ways. You’ll have more employees, customers, and income. You’ll also increase complexity and expose how much of your company runs on what only a few individuals know. Business process documentation captures that knowledge in a form the whole…

Do your employees operate as if they are in a silo? Does each department solve problems in a way distinct from the rest of the company? Do you have expert employees who are holding the entire business together?  If your answer to any of the above questions is “yes,” then…

Most businesses spend significant time and money perfecting how they communicate with customers, but don't dedicate the same resources to internal communication.  This means a business might have a beautiful website and an excellent customer service team, but internally, issues arise constantly. And as a business owner, you know that…

You know the value of a great employee. This is the person who builds relationships, solves problems before they escalate, and becomes a reliable resource when something goes wrong. Over time, they accumulate the institutional knowledge necessary to create shortcuts, exercise role-related judgment, and provide context beyond “this is the…

There is a version of business growth that looks great on paper. Your team is expanding while income is climbing. And yet somehow, at the end of every quarter, the numbers don't quite reflect all that activity. Margins are thinner than expected. The owner is working eighty-hour weeks. Something is…

Micromanagement can sneak into any management style. You want your employees to perform well, and you want to understand inconsistencies. The instinctual (and wrong) way to build this understanding is to hover. To constantly check in, want to review all work personally, and insert yourself into decisions that should be…

Increasing headcount is often a key part of growing revenue. After all, more clients need more employees to help them. And, of course, increasing hiring rates costs more money, so revenue growth is often tied to payroll growth. However, hiring and onboarding is expensive, time-consuming, and risky. Onboarding one new…