Many businesses stay small because the owner does not build processes and delegate tasks. Companies that grow are those with systems in place that make daily tasks replicable by others, allowing the owner to step back and actually grow the business.
In a recent conversation with Jason Yarusi, Founder and Managing Member of Yarusi Holdings, Adi and Jason discussed how building processes helped him and his family scale their respective businesses. Read on to find out more.
How Building Processes Supports Scalability
Building processes and documenting existing successful processes allows a business owner to delegate. As Jason noted in their discussion, a business owner can only do so many tasks in a day. They may be able to perform every task perfectly, but if there are more "to-dos" than a human being can do in a day, the tasks will not get performed at all.
This is where processes come in.
The business owner has a process to perform a task to perfection. They know the steps to take and have the knowledge needed to do it properly.
When business owners document the steps they take and build a process, they can provide that information to another person, allowing them to delegate. Delegation, in turn, supports scaling the business.
How to Determine Which Processes to Start Building Today
The first thing to consider when building processes is your purpose in doing this work. Why do you want to build a process? Are you hoping to hire someone in a specific role? Is there a task that rarely gets done? Is something slowing you down in business? Is there an area of your company that always needs your expertise?
Answering the above questions will help you narrow down where processes are most necessary in your company.
For example, in a construction company, the bidding process may involve the owner constantly stepping in. In this case, step-by-step instructions for creating a bid, along with a verification procedure to ensure the bidder made the right call, can be put in place. This would free up the owner to focus on expanding their business rather than being out on bids all day, every day.
How to Make Sure A Process Is Working
One difficulty with implementing processes is that you might not know a process is not working until it's completely failed and you are putting out fires. Fortunately, this problem can be solved.
When documenting a successful process, document the metrics you utilize to ensure the process works.
For example, if you are implementing a sales process, one metric would be income, and another would be your employee's closing rate. By watching these metrics closely, you can rapidly catch any issues with the process or its execution.
What to Do With A Failed Process
Jason brought up a great point during the conversation. He shared that he has implemented a process that did not give him the results he was looking for. In that case, what should the savvy business owner do?
Here are some troubleshooting options to resolve any issues with a failed process:
1. Determine if the process was executed correctly. Was everything followed, or was a step skipped?
2. Determine the circumstances under which the process did not work. There may be a missing conditional step, or the action taken was incorrect under the circumstances.
3. Run through the process. Is there a missing piece of the puzzle?
4. Modify the process and then run through it again. Ensure the entire process works for the job assigned to utilize the system.
5. Clear up any confusion around when and why the employee must use the process.
Most of the time, an entire process does not need to be scrapped. It can usually be modified to fit the circumstances, or a missing piece can be implemented to make the process more effective.
Have you had difficulty implementing processes and procedures in your company? We have a solution! Schedule your free initial evaluation today and learn how the Business Success Consulting Group team can help.
