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Hiring can be a troublesome area within a business. When you get it right, you will have hired an employee who is not only qualified for the job but also a great fit for the company and a joy to work with. When you get it wrong, you will have…

As companies race to the bottom of the price index, product and service quality have been declining in many industries. This gives businesses like yours a chance to stand out, as you increase quality and build a solid reputation. But how do you increase quality and maintain your competitive edge?…

Knowledge transfer refers to the systematic process of providing critical information and institutional knowledge to people within your organization who need it. There are many factors that trigger an urgent need for knowledge transfer, not the least of which is a key employee retiring or quitting the company. If not…

Business owners across the United States and the world are increasingly using AI to solve a wide range of problems. AI has been used to build more automation tools, manage calendaring, and resolve basic customer service complaints. So, could it be used to solve something more complicated, like building business…

One of the most common things we hear is that a business “has processes,” only to show our team a dusty binder filled with print outs. The processes are likely out of date. Or they are “only used for training.”  This type of response is often a sign that systems…

Business systems are valuable from the very first day you start a business. However, many business owners only begin to create formal systems when they are struggling to grow their business and discover the need to delegate or to create a more consistent customer experience. In either case, systems create…

Any business owner can tell you how essential employee accountability is for their company.  Team members who know what is expected of them and feel ownership over their work are more engaged and productive. While many people are naturally responsible, you can embed employee accountability into your company culture by…

Every business owner, leader, and entrepreneur who receives our weekly newsletter gets an additional business tip that doesn’t make it to the blog. The nature of these tips varies. They might be related to the article, or they could be pieces of advice we’ve shared with clients that week. At…

Have you wondered how to categorize business processes so you can better understand their role in your business? After all, while your business may rely on processes as a foundation for growth, not all play the same role. Some generate revenue, others keep the wheels turning behind the scenes, and…

Every business changes as it grows. Change is inevitable as companies introduce new products, expand services, adopt new technology, or pivot into different markets.  Growth doesn’t happen automatically. Businesses that want to grow must use systems that can adapt and scale. The business processes that worked perfectly six months ago…