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We talk a lot about building Standard Operating Procedures (SOPs). After all, we work with businesses to help them develop and document their SOPs so that they can create systems for employees to follow.  But before we get into how to build SOPs, let’s first provide a definition. A Standard…

Many business owners and entrepreneurs begin as industry specialists. They know everything there is to know about their area of expertise, whether it is plumbing, marketing, or yoga. They decide to parlay those skills into a full-fledged business and become entrepreneurs. That all sounds straightforward. After all, the entrepreneur knows…

There's an old proverb that says, "The best time to plant a tree was 20 years ago. The second best time is now." This applies directly to building business processes. The earlier you establish processes, the better. However, even if your business has been running without them, it's never too…

Implementing business processes and systems can transform a company from a chaotic operation into a streamlined, efficient machine. Yet, there are times when even the best-designed processes fall short. Why do these well-designed systems fail to deliver results? The short answer is that your team isn’t taking ownership of it…

Building a process can feel like “just one more thing to do” when you are focusing on building or growing a business. However, business systems are the backbone that supports sustainable growth, ensures clarity, and fosters a healthy working environment. Whether your company is experiencing rapid expansion or is aiming…

One of the common issues that business owners encounter when implementing SOPs is the difficulty in getting business processes followed. Usually, business systems are implemented from a top-down approach, which means that the business owner initially documents most business systems. Occasionally, teams help out with creating documentation, but generally, business…

How do you close the delivery gap and reduce customer churn? This article shares information from experts that you can utilize to help you develop business systems that will cut down on customer churn and ensure your businesses services rate as “superior.”  Customer churn happens to all businesses. According to…

Every successful business relies on the effective management of its most valuable resources: time, money, and energy. Misusing these assets can lead to burnout and diminished returns, while strategic allocation empowers growth and prosperity.  But how can you enhance your company's performance while safeguarding these vital resources?  Fractional COO Cassie…

Customer service feeds into a customer experience that will lead the customer to return to your company or may drive them away. Neglecting to create customer experience policies and processes makes the experience different for every customer and causes confusion among your employees. You can likely think of examples in…

Business owners and entrepreneurs are constantly striving to fit more into their days and be even more productive day by day. However, the amount of time they have each week is finite. There are only two options for making one’s day more productive: 1. Efficiently utilizing the time you have.…