Blog

Business information is meant to be shared, not put into a silo. However, siloing often happens purposefully or accidentally during periods of company growth. Departments get protective over their resources, whether they are talent, budget, or information. This creates a competitive environment within the company and slows down overall growth.…

Bonnie Low-Kramen is the Founder and CEO of Ultimate Assistant Training & Consulting, where she provides assistants and their leaders the tools they need to build the ultimate partnership and workplace. Bonnie was the Personal Assistant for Oscar-winning actress Olympia Dukakis for 25 years and learned the skills needed to…

Companies all over the world are finding value in hiring for remote work. This means that HR departments in California are hiring new employees from Ontario, Canada, and Queensland, Australia. An HR department here in Oregon may work with a recruiter in Ohio and employ several people in Cleveland.  There…

Steady business growth provides your company with a defense against market fluctuations and creates greater economic stability for you and your employees. Every business owner hopes to place their company on a steady growth trajectory. Some succeed, and some fail. How do successful business owners lay the track to continued…

One excellent way to attract new talent and retain your staff is to improve company culture. A great culture makes your business an exciting workplace and fosters employee growth.  Cultivating that great culture can be a challenge. After all, company culture will form even when it is not deliberately nurtured. …

Building and implementing business systems is key to scalability. If you have followed the Business Success Consulting Group blog, newsletter, or podcast for any length of time, you know that documenting processes and procedures creates a firm foundation for company growth.  However, constructing business systems is only one part of…

A successful customer review system is invaluable. Websites like Yelp, Amazon, ZocDoc, Angi, Google, Tripadvisor, Facebook, Houzz, and so many more have a review element that other customers use. Great reviews often determine how a company will rank in search results - and whether they get referrals from various sites.…

Most companies want to build a culture that forwards a decisive purpose with shared core values, innovation, collaboration, and growth. You may want to ensure that other elements of your particular company are part of the culture, but the above five factors are common among most businesses. However, many companies…

Entrepreneurs usually have to be available 24/7 when their company launches. However, that is not a long-term solution for anyone hoping to build a successful business.  If you started a business, have employees, and still need to be on call at all hours, on all days - even on vacation…

Improving customer service can confer significant benefits to your business. Enhanced customer service can increase customer retention rates, increasing overall profits, and improving customer acquisition ROI. Additionally, happy customers often make for happy employees - and vice versa. If you’ve ever wanted to improve employee morale, improving customer service and…