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When one thinks about “engagement,” it’s often in the context of customer engagement, not employee engagement. However, in a recent interview with engagement expert Dondi Scumaci, she revealed why engaging employees is vital. An engaged employee: Finds meaning and purpose in their work.Puts in more discretionary effort.Feels connected.Wants to get…

The HR department covers more than just hiring and firing. Human resources teams create policies, build procedures, work to foster accepting company culture, and protect the company from liability. Your HR team is a strategic part of your business, but it’s rarely seen that way by business owners. This means…

Founder and CEO of Business Success Consulting Group, Adi Klevit, recently talked with the co-founder of Karbon, Ian Vacin, about managing remote teams. Both Adi and Ian have hired remote staff and worked with them to foster camaraderie, a company culture, and an efficient workflow. They accomplished this with a…

Business information is meant to be shared, not put into a silo. However, siloing often happens purposefully or accidentally during periods of company growth. Departments get protective over their resources, whether they are talent, budget, or information. This creates a competitive environment within the company and slows down overall growth.…

Bonnie Low-Kramen is the Founder and CEO of Ultimate Assistant Training & Consulting, where she provides assistants and their leaders the tools they need to build the ultimate partnership and workplace. Bonnie was the Personal Assistant for Oscar-winning actress Olympia Dukakis for 25 years and learned the skills needed to…

Companies all over the world are finding value in hiring for remote work. This means that HR departments in California are hiring new employees from Ontario, Canada, and Queensland, Australia. An HR department here in Oregon may work with a recruiter in Ohio and employ several people in Cleveland.  There…

Entrepreneurs usually have to be available 24/7 when their company launches. However, that is not a long-term solution for anyone hoping to build a successful business.  If you started a business, have employees, and still need to be on call at all hours, on all days - even on vacation…

Improving customer service can confer significant benefits to your business. Enhanced customer service can increase customer retention rates, increasing overall profits, and improving customer acquisition ROI. Additionally, happy customers often make for happy employees - and vice versa. If you’ve ever wanted to improve employee morale, improving customer service and…

Have you ever considered documenting your company’s procedures? Do you think documentation might benefit your business, but it’s always put on the backburner in favor of actions with greater ROI?This article shares the information you need to determine if documenting business procedures would bring value to your company in terms…

Hiring an assistant can completely change an executive’s capacity to do the work necessary to take the company to the next level. Alternatively, an assistant who doesn’t know what they need to do is only marginally helpful. In this article, we will discuss the five signs that you need an…