Blog

When one thinks about “engagement,” it’s often in the context of customer engagement, not employee engagement. However, in a recent interview with engagement expert Dondi Scumaci, she revealed why engaging employees is vital. An engaged employee: Finds meaning and purpose in their work.Puts in more discretionary effort.Feels connected.Wants to get…

The HR department covers more than just hiring and firing. Human resources teams create policies, build procedures, work to foster accepting company culture, and protect the company from liability. Your HR team is a strategic part of your business, but it’s rarely seen that way by business owners. This means…

Companies all over the world are finding value in hiring for remote work. This means that HR departments in California are hiring new employees from Ontario, Canada, and Queensland, Australia. An HR department here in Oregon may work with a recruiter in Ohio and employ several people in Cleveland.  There…

Steady business growth provides your company with a defense against market fluctuations and creates greater economic stability for you and your employees. Every business owner hopes to place their company on a steady growth trajectory. Some succeed, and some fail. How do successful business owners lay the track to continued…

One excellent way to attract new talent and retain your staff is to improve company culture. A great culture makes your business an exciting workplace and fosters employee growth.  Cultivating that great culture can be a challenge. After all, company culture will form even when it is not deliberately nurtured. …

Building and implementing business systems is key to scalability. If you have followed the Business Success Consulting Group blog, newsletter, or podcast for any length of time, you know that documenting processes and procedures creates a firm foundation for company growth.  However, constructing business systems is only one part of…

A successful customer review system is invaluable. Websites like Yelp, Amazon, ZocDoc, Angi, Google, Tripadvisor, Facebook, Houzz, and so many more have a review element that other customers use. Great reviews often determine how a company will rank in search results - and whether they get referrals from various sites.…

Closing a sale is often seen as the most vital part of any sales process. After all, if a deal doesn’t close, the business does not get a new customer. Some salespeople specialize in closing, while others have difficulty getting that final contract signed. One of the differences between successful closers…

One of the common questions people ask the Business Success Consulting Group team is, why do we focus so much attention on system documentation? In this article, we discuss why system documentation is crucial for a company’s success and what you can expect when working with our team.  Why is…

In the Systems Simplified Podcast, Business Success Consulting Group Founder and CEO Adi Klevit interviews leaders from every profession to discover the successful tactics they have used to grow their businesses. In a recent episode, Adi discussed what she learned from these interviews. We will share several of the lessons…