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The year 2020 has been one-of-a-kind. There is no need to list all of the newsworthy and history-making stories about this year to make that statement. We, as a society, have had a truly unique experience. Many business executives, company owners, leaders, and employees have been working at full throttle…

Businesses are constantly in some stage of stabilization, growth, or contraction. Change is the one constant in any business, no matter what is happening in the economy or what you see in the news.  You have likely heard the quote from Lou Holtz: “In this world, you're either growing or…

No matter what is happening around the world, companies like Amazon and Starbucks have proven time and time again that consistently excellent customer experience is what creates word-of-mouth, buzz, and - ultimately - business success. Whether you are building a business from scratch or working to evolve your large company…

We have experienced a lot during 2020, both as business owners and on a personal level. It’s been a unique year for the economy, health, and business development. Some of the changes you have made to stay in business may have been inconvenient, but you made them, and you are…

Many companies are pivoting to provide new online or remote services. Businesses are creating classes, publishing books, and providing apps that allow customers to do what they used to do in-stores or in person.  Is your company among those that have pivoted to meet the needs of your customers this…

Many companies don’t have knowledge transfer systems. This means that they lose valuable information when an employee quits or retires. It also means that the company leadership (often the business owner) has to be the brains of the operation forever, without the ability to step down or even go on…

Companies across the U.S. are contending with a need to work online or over the phone as much as possible. This may look like a team where every member works from home or it could look like avoiding physical meetings while your staff works in the office.  Either way, many…

2020 has been a landmark year for many reasons. Businesses around the world have faced extraordinary challenges and changes which affect operation and growth trajectories.  Fortunately, most entrepreneurs and business leaders started their companies to overcome barriers and grow beyond existing obstacles. You, as a business owner, faced down challenges…

COVID-19 lockdowns in various communities across the U.S. have been in place off and on since March. Many businesses have adapted to these measures by setting up remote work for employees.  While this has been effective in keeping businesses both open and safe, it has also largely been a slapdash…

The events of 2020 have tested the processes, procedures, strategies, and infrastructure of businesses worldwide. Many business owners have had to shore up weak points with slapdash solutions as they continue to manage - and grow - their companies. With many companies operating within a new rhythm and routine, now…