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We have all heard it and even repeated it. “The Customer is Always Right.” It’s the golden rule of business, right? Not necessarily. Every business has a particular demographic to which it caters. Some businesses like Snapchat go for Generation Z and young Millennials, while companies like Harley Davidson are…

Spring is here! Your office may have gone through a frenzy of spring cleaning or may be in the middle of that task - but that’s not the only way to get things shipshape for the rest of the year! One of the best ways to get your spring started…

Many business owners, managers, and employees feel as if the daily grind reduces their productivity and happiness. This can happen even if an employee or executive loves his or her job. There is something about the everyday wear and tear, tasks left undone, and little “busy work” type activities that…

Many business owners start their companies because they are passionate about something or expert in its manufacture. Not every CEO or business owner feels they are a natural leader - and that’s okay! Leadership is a skill that can be learned just like anything else. The term “leadership” may mean…

Customer service is one of those activities that many business owners feel they have to have for appearances - rather than for income generation. While a robust customer service experience is a “must have” for any business, this department can actually pay for itself. Customer Service Statistics When exploring the…

Every business owner, team leader, and HR director has felt that they had to balance intensive production with employee retention. It’s a common worry that if you push employees to do better or work harder, they will quit on you or ask for a higher salary than your company can…

During the hustle and bustle of daily activity, it is easy to avoid streamlining and organizing your business. Many business owners can get sales done and product out to customers in spite of poor organization, so they put organizational tools on the back burner in favor of proven money makers.…

Surveys tell us that happy employees are 12% more productive than unhappy employees, happy salespeople produce 37% greater in sales than those who are unhappy, and employees who feel happy in the workplace take 10 times fewer sick days than those who are unhappy. Additionally, 67% of employees say their…

Sales can be considered with a simple math equation: the more contacts you have, the more sales you can achieve. This is obviously an oversimplification as your salesperson has to be able to talk with people about the product, stick with the deal until it closes, and have a host…

Your business must meet the needs of today’s and tomorrow’s customers. Many companies fail in this and do business in the same way for years. While this strategy may work for parts of your business, refusing to change to meet modern needs can cause a company to stagnate and fail.…