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A successful customer review system is invaluable. Websites like Yelp, Amazon, ZocDoc, Angi, Google, Tripadvisor, Facebook, Houzz, and so many more have a review element that other customers use. Great reviews often determine how a company will rank in search results - and whether they get referrals from various sites.…

Most companies want to build a culture that forwards a decisive purpose with shared core values, innovation, collaboration, and growth. You may want to ensure that other elements of your particular company are part of the culture, but the above five factors are common among most businesses. However, many companies…

Entrepreneurs usually have to be available 24/7 when their company launches. However, that is not a long-term solution for anyone hoping to build a successful business.  If you started a business, have employees, and still need to be on call at all hours, on all days - even on vacation…

Improving customer service can confer significant benefits to your business. Enhanced customer service can increase customer retention rates, increasing overall profits, and improving customer acquisition ROI. Additionally, happy customers often make for happy employees - and vice versa. If you’ve ever wanted to improve employee morale, improving customer service and…

Have you ever considered documenting your company’s procedures? Do you think documentation might benefit your business, but it’s always put on the backburner in favor of actions with greater ROI?This article shares the information you need to determine if documenting business procedures would bring value to your company in terms…

Closing a sale is often seen as the most vital part of any sales process. After all, if a deal doesn’t close, the business does not get a new customer. Some salespeople specialize in closing, while others have difficulty getting that final contract signed. One of the differences between successful closers…

One of the common questions people ask the Business Success Consulting Group team is, why do we focus so much attention on system documentation? In this article, we discuss why system documentation is crucial for a company’s success and what you can expect when working with our team.  Why is…

Effective onboarding is a vital part of any business, large or small. During onboarding, new employees learn about core company values, discover company culture, and gain an inside understanding of your business. When done correctly, this process orients new employees and brings them up to speed to rapidly begin their…

In the Systems Simplified Podcast, Business Success Consulting Group Founder and CEO Adi Klevit interviews leaders from every profession to discover the successful tactics they have used to grow their businesses. In a recent episode, Adi discussed what she learned from these interviews. We will share several of the lessons…

Every business has core processes that should be documented. A “core process” is one that supports stability throughout a department. You can likely think of examples of a core process off the top of your head. They include customer service best practices, hiring processes, or systems your sales team utilizes. …