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Many companies are pivoting to provide new online or remote services. Businesses are creating classes, publishing books, and providing apps that allow customers to do what they used to do in-stores or in person.  Is your company among those that have pivoted to meet the needs of your customers this…

Many companies don’t have knowledge transfer systems. This means that they lose valuable information when an employee quits or retires. It also means that the company leadership (often the business owner) has to be the brains of the operation forever, without the ability to step down or even go on…

Companies across the U.S. are contending with a need to work online or over the phone as much as possible. This may look like a team where every member works from home or it could look like avoiding physical meetings while your staff works in the office.  Either way, many…

2020 has been a landmark year for many reasons. Businesses around the world have faced extraordinary challenges and changes which affect operation and growth trajectories.  Fortunately, most entrepreneurs and business leaders started their companies to overcome barriers and grow beyond existing obstacles. You, as a business owner, faced down challenges…

COVID-19 lockdowns in various communities across the U.S. have been in place off and on since March. Many businesses have adapted to these measures by setting up remote work for employees.  While this has been effective in keeping businesses both open and safe, it has also largely been a slapdash…

The events of 2020 have tested the processes, procedures, strategies, and infrastructure of businesses worldwide. Many business owners have had to shore up weak points with slapdash solutions as they continue to manage - and grow - their companies. With many companies operating within a new rhythm and routine, now…

As businesses reshape their operations throughout the year, it is crucial to continue promotional actions and stay in touch with potential clients. Some companies have cut down on such activities as they temporarily shut their doors or pivoted to at-home work. However, if your business is operating, then it needs…

The year is halfway over, and this year has been a unique one! There have been many changes in the world around us, and many developments that have affected businesses all over the planet. Because of these significant changes, it may be tempting to write off the first half of…

Our team works with companies to find inefficiencies and flaws in their systems which waste both time and money. As our clients discover these issues and correct them, they find that they were losing out on potential revenue, hindering company growth, and even driving away customers. There is no reason…

Documenting processes and procedures is a vital part of the success of any company. Successfully implemented processes and procedures creates consistency and quality control, providing customers with the same experience across your entire company.  However, many business owner balk at the idea. This is because they are carrying an enormous…