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Systematically saying "no" as a business owner is both vital and counterintuitive. Many entrepreneurs start out by saying "yes" to their customers. They say "yes" to new features, discounts, one-off products, and more work. Saying "yes" is a great way to get customers in the door when you are just…

Business owners often use metrics to get a broad sense of how their company is doing. One of the most commonly monitored metrics is "profit." However, just measuring profit will do little to give you a holistic view of your business.  Business owners can utilize metrics for much more than…

How many times do your salespeople follow up with customers? Five or six times? Less?  A recent report tells us that high-growth organizations use 16 touchpoints per prospect in 2-4 weeks.  That is a lot of touchpoints, and most salespeople give up after the fourth call attempt. Recently, Adi Klevit…

Effective business meetings are vital to the success of a company. But how does a business owner ensure that every meeting provides the necessary collaboration space for the right people?  The first step is to build systems that promote productive meetings and help employees make the best choices before adding…

Lead generation is vital to the success of any business. Whether you generate leads through social media, word of mouth, or ads, you must create leads to continue selling services. Recently, Adi Klevit of Business Success Consulting Group talked with Phil Smith, CEO of All in One Marketing. During their…

Every business owner hopes to increase efficiency in their business. Increasing efficiency has many benefits, including:  Waste reduction. Engaged staff. More able to meet customer demand. Increased profits. More time for interesting/engaging work. Inefficiency wastes time and money, creating a significant overhead and causing overwork among executives and employees. That…

Communication is vital to any business. Internal communication and communicating with your potential customers must be done thoughtfully, clearly, and through proper channels. However, miscommunication is one of the most common issues in human existence. Miscommunication can be devastating in interpersonal and business relationships. In a recent interview, Adi Klevit…

Many businesses plan to make holiday hires this season to support additional sales or increased traffic, set up/staff holiday-specific events, and more. Often, it can be tricky to determine which positions to staff temporarily and how to train those temp workers rapidly so they can launch right into work. One…

Many companies have processes that they have already documented or established. In some cases, those processes are utilized, and in many others, the systems live in a binder or a document on the intranet until they fade from view. The last thing you want to do is spend time and…

Using time management techniques to track your time can feel challenging at first. Intentionally spending time focusing on productivity is not something people naturally do. However, time management systems can bring you closer to your goals more rapidly than sporadically focusing on productivity during the work day and then wondering…