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The transfer of internal information is a vital part of customer service. If you have ever been required to repeat information while on a call with a customer service agent, you have experienced a system with no means to transfer internal details. And, if you have been the customer in…

How often have you been told that a mindset shift will help with something? The phrase “shift your mindset” is becoming increasingly common - and often, that blanket statement comes with no manual or process.  Being told to shift one’s mindset comes with questions like “How do I do that?”…

When building business systems, it is essential to recognize that contingencies outside the scope of the system will happen. For example, your phone answering system may include how to handle telemarketers or salespeople. But what if a salesperson met the VP personally at an event and now wants to continue…

Consistent, predictable service helps businesses thrive. Not only does predictability help customers feel cared for, but it also provides stability for employees.  In a recent interview, Business Success Consulting Group CEO Adi Klevit talked with Engenius CEO Chris Manley about how and why his web design and digital marketing company…

Often, business owners put exit planning on the back burner. They built a business to fulfill a passion or realize a dream - not to exit it.  This interview with the Founder and President of Exit Factor, Jessica Fialkovich, provides a different perspective. In it, Jessica shares that most business…

Hiring a second in command can be a challenge. After all, hiring someone you do not know to be your right-hand means instilling immense trust in someone right at the get-go.   In a recent podcast, Cameron Herold, the Founder of COO Alliance, spoke with Adi Klevit about this challenge -…

Successful entrepreneurs build wealth by constructing systems of wealth creation and wealth management. These systems often seem mysterious, with one overworked Founder wondering how another entrepreneur always has the time and money necessary to do what they want.  In a recent interview with Adi Klevit, Eric Miller, co-owner of Econologics…

Many businesses have safety programs, but does that establish a safety culture? Adi Klevit recently asked that question of Joshua Keene, Account Executive at LaPorte Insurance.  During their discussion, Adi and Joshua talked about the difference between a safety program and a culture of safety - and Joshua shared how…

Goal setting is a fundamental part of business ownership and entrepreneurship. There are many ways to set goals, including planning with your leadership team, all-staff meetings, coaching sessions, and more. However, once a leader or team has set company goals, how do they reach them? In a recent interview with…

Utilizing fractional and decentralized leadership may sound like a counterintuitive way to build a business. However, according to an interview with Joseph Frost, Co-founder and Chief Revenue Officer of yorCMO, utilizing a fractional executive is an excellent way for a small business to grow or to fill an open position…