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One of the common issues that business owners encounter when implementing SOPs is the difficulty in getting business processes followed. Usually, business systems are implemented from a top-down approach, which means that the business owner initially documents most business systems. Occasionally, teams help out with creating documentation, but generally, business…

How do you close the delivery gap and reduce customer churn? This article shares information from experts that you can utilize to help you develop business systems that will cut down on customer churn and ensure your businesses services rate as “superior.”  Customer churn happens to all businesses. According to…

Every business owner knows how time-consuming it can be to acquire new clients and sell them your product or services. Often, the strategies you used at the beginning of your business will no longer produce the ROI you are looking for as your company grows. In a recent interview, Adi…

Every business has vulnerabilities and needs to manage risk, but what if you could anticipate and build a plan before something negative happens? What if you assessed possible outcomes and created solutions in advance? This is what Erika Andresen, Founder of EaaS Consulting, and Adi Klevit, CEO of Business Success…

Making and recovering from mistakes is part of every entrepreneur's journey. However, if you can avoid some common mistakes and learn from the experience of others, why not do so? Victoria Downing, President of Remodelers Advantage, and Adi Klevit, CEO of Business Success Consulting Group, discussed this in their recent…

A strong brand identity underlies every aspect of your business. You want your marketing, sales, company culture, and more to reflect this identity so that it becomes inherent to your business.  In a recent podcast interview, Chris Smith, Founder of The Possibility Company, discussed defining a brand identity with Adi…

Many businesses stay small because the owner does not build processes and delegate tasks. Companies that grow are those with systems in place that make daily tasks replicable by others, allowing the owner to step back and actually grow the business.  In a recent conversation with Jason Yarusi, Founder and…

Client meetings, webinars, conferences, trade shows, and more are all valuable ways to connect with clients, potential customers, and others in your industry. However, they must be well-thought-out to be successful. In a recent discussion with Andy McNeill, Founder and CEO of American Meetings, Inc., Adi Klevit and Andy discussed…

Upselling existing customers can be the key to keeping your business growing as you continue to offer value to them. Most business owners know that retaining existing customers costs significantly less than obtaining new customers and that customers will go out of their way to buy a particular brand or…

Have you ever had a sale that seemed like it was going to close, so you whipped out your sales process and started following the steps - only to have everything fall apart?  If you answered "Yes," then this article is for you! While most buyers respond well to your…