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In every business, there is a moment when things look shaky. It could be that sales are at a record low. Business may be interrupted by an “act of God” like a hurricane or global pandemic. These moments in time can make one feel very insecure.  Fortunately, there are ways…

Written processes and procedures should be reviewed on a regular basis to ensure that they are up-to-date and relevant.  This article provides a breakdown of process review best practices along with a checklist you can use during any review. Process Review Best Practices Follow this list of best practices as…

If your business is like most, you could make things more efficient. Not only is increased efficiency a money saver, but it will also make your customers happier. Have you ever had this happen as a consumer: You have an issue with a product. You have called the company about…

Your company probably has some business systems delineated. You may have a sales process or a procedure for building your product. You may have customer service procedures that are there to keep customers happy. You may have a hiring system or a procedure for firing.  However, if your business is…

A business is like an iceberg. The top, floating above the water, is all of your products and services. While this is the most visible portion, it is not the majority of the iceberg.  Below that top section is 90% of the business. The people, culture, tech, automation, systems, management,…

Every year we encourage company leadership to conduct a business evaluation or retrospective that digs into the successes and failures of the year - and provides a means for moving forward. While this is a common quarterly and yearly task in most businesses, last year made a standard apples-to-apples comparison…

Our business environment is changing daily right now. New regulations are being implemented, different stimulus packages passed (or not passed) on a national level, holidays on the horizon, and much more. With everything in flux, things can feel unsteady both in the workplace and in life. At Business Success Consulting…

Many of us are having meetings in our homes through video conferencing software. Remote work is already difficult, with a high risk of interruption and distraction. Remote meetings increase that difficulty level, as so many publicly embarrassing incidents have shown us. This article will discuss how to have quick, effective…

The last quarter of 2020 is here! During this year, we have talked about business stability, productively reviewing the year, and business growth - among other topics. These are all vital factors in creating a successful fourth quarter - and encouraging lasting growth into the new year. With the above…

We are about to enter the last quarter of 2020! Are you ready to end your year on a high note - and get 2021 started on the right path? Then it is time to focus on customer outreach and communication. Why is Customer Outreach Important? Customer outreach is the…