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Most executives have a weekly planning routine. The plan may be as simple as creating a “to do” list for the week on Monday and then entering those action items into your calendar. It may be much more complicated and involve assigning tasks to others, planning out each hour of…

Business processes and procedures are helpful for companies of any size. Utilizing systems creates consistency, simplifies onboarding, encourages automation, and more. These elements are great for any business but are vital for scaling a company. How to use processes to scale your business You are ready to grow your company.…

Nationwide statistics tell us that record numbers of employees have been transitioning to other jobs or out of the workforce altogether. While younger people often change jobs from one company to another, those were not the primary job transitions reported in 2021. More high-value employees transitioned during 2021 than ever…

Many business owners understand that having documented processes and procedures in the workplace is valuable. However, they must overcome two barriers to implementing processes and procedures in a busy workplace. First: There is the time crunch. If everyone is busy, when will the documentation get done? Second: There is the…

In every business, there is a moment when things look shaky. It could be that sales are at a record low. Business may be interrupted by an “act of God” like a hurricane or global pandemic. These moments in time can make one feel very insecure.  Fortunately, there are ways…

Written processes and procedures should be reviewed on a regular basis to ensure that they are up-to-date and relevant.  This article provides a breakdown of process review best practices along with a checklist you can use during any review. Process Review Best Practices Follow this list of best practices as…

If your business is like most, you could make things more efficient. Not only is increased efficiency a money saver, but it will also make your customers happier. Have you ever had this happen as a consumer: You have an issue with a product. You have called the company about…

Your company probably has some business systems delineated. You may have a sales process or a procedure for building your product. You may have customer service procedures that are there to keep customers happy. You may have a hiring system or a procedure for firing.  However, if your business is…

A business is like an iceberg. The top, floating above the water, is all of your products and services. While this is the most visible portion, it is not the majority of the iceberg.  Below that top section is 90% of the business. The people, culture, tech, automation, systems, management,…

Every year we encourage company leadership to conduct a business evaluation or retrospective that digs into the successes and failures of the year - and provides a means for moving forward. While this is a common quarterly and yearly task in most businesses, last year made a standard apples-to-apples comparison…