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No matter what is happening around the world, companies like Amazon and Starbucks have proven time and time again that consistently excellent customer experience is what creates word-of-mouth, buzz, and - ultimately - business success. Whether you are building a business from scratch or working to evolve your large company…

2020 has been a landmark year for many reasons. Businesses around the world have faced extraordinary challenges and changes which affect operation and growth trajectories.  Fortunately, most entrepreneurs and business leaders started their companies to overcome barriers and grow beyond existing obstacles. You, as a business owner, faced down challenges…

The events of 2020 have tested the processes, procedures, strategies, and infrastructure of businesses worldwide. Many business owners have had to shore up weak points with slapdash solutions as they continue to manage - and grow - their companies. With many companies operating within a new rhythm and routine, now…

As businesses reshape their operations throughout the year, it is crucial to continue promotional actions and stay in touch with potential clients. Some companies have cut down on such activities as they temporarily shut their doors or pivoted to at-home work. However, if your business is operating, then it needs…

Documenting processes and procedures is a vital part of the success of any company. Successfully implemented processes and procedures creates consistency and quality control, providing customers with the same experience across your entire company.  However, many business owner balk at the idea. This is because they are carrying an enormous…

Documentation is always vitally important during a time of transition. Right now, businesses are being given the opportunity to open their doors or move from online-only back to more in-person interactions. With this and other societal changes occurring in cities around the nation, it’s essential to consider the things you…

One of the most significant challenges any business owner faces is to create business stability no matter the situation. Whether instability is caused by a flagging economy, a hurricane, or a global pandemic, your business is vital to you, your customers, and your employees. With that in mind, it is…

With the national “stay at home” recommendation over and many states loosening restrictions, companies across America are reopening. This reopening looks different depending on the type of business you are in.  For example, a hair salon in Florida is reopening by serving one customer at a time. Both the stylist…

Times are changing, which means that now is the moment to prepare for success. Whether your business has slowed down, is growing at an average pace, or has taken off, it is crucial to organize systems and processes now, which will support growth in the long run. Many businesses have…

Establishing effective management systems and processes is essential in any business. One cannot create a company with many moving parts without building a structure and providing practical steps to keep things going.  What Are Systems and Processes? Systems provide the overarching structure for your business. This would include the major…