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How do you close the delivery gap and reduce customer churn? This article shares information from experts that you can utilize to help you develop business systems that will cut down on customer churn and ensure your businesses services rate as “superior.”  Customer churn happens to all businesses. According to…

Every business owner knows how time-consuming it can be to acquire new clients and sell them your product or services. Often, the strategies you used at the beginning of your business will no longer produce the ROI you are looking for as your company grows. In a recent interview, Adi…

Every business has vulnerabilities and needs to manage risk, but what if you could anticipate and build a plan before something negative happens? What if you assessed possible outcomes and created solutions in advance? This is what Erika Andresen, Founder of EaaS Consulting, and Adi Klevit, CEO of Business Success…

A strong brand identity underlies every aspect of your business. You want your marketing, sales, company culture, and more to reflect this identity so that it becomes inherent to your business.  In a recent podcast interview, Chris Smith, Founder of The Possibility Company, discussed defining a brand identity with Adi…

Many businesses stay small because the owner does not build processes and delegate tasks. Companies that grow are those with systems in place that make daily tasks replicable by others, allowing the owner to step back and actually grow the business.  In a recent conversation with Jason Yarusi, Founder and…

Upselling existing customers can be the key to keeping your business growing as you continue to offer value to them. Most business owners know that retaining existing customers costs significantly less than obtaining new customers and that customers will go out of their way to buy a particular brand or…

Preparing your business for sale or taking on investors is quite a bit of work. Fortunately, many of the steps you must take to exit your business or take on investors are the exact steps you must take if you want to be able to step away from your company.…

Employees communicate on all types of platforms and devices. Businesses offer email, Slack, Teams, Zoom, ClickUp, Asana, Whatsapp, texting, physical pieces of paper, and more. This variety of communication forms makes it very easy for something to fall through the cracks, making it difficult for anyone to do their job…

Successful delegation is vital to support business growth. However, it’s also tricky. It can be challenging to know when to delegate, train the person to whom you are delegating, and then let go of the process you have delegated.  In a recent conversation with Alexis Kingsbury, founder of AirManual, Adi…

Every successful business relies on the effective management of its most valuable resources: time, money, and energy. Misusing these assets can lead to burnout and diminished returns, while strategic allocation empowers growth and prosperity.  But how can you enhance your company's performance while safeguarding these vital resources?  Fractional COO Cassie…